Patient Access Supervisor

University of Arkansas System

. Oversee daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals .

Posted 10/26/2026full-timeLittle Rock • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing patient access workflows, ensuring compliance with regulatory standards, and providing leadership through effective supervision and training of staff. Strong focus on operational efficiency and exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Patient Access Workflow ManagementStaff Supervision and CoachingQuality and Compliance AuditsProcess Improvement CollaborationHealthcare Regulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In and Check-OutSchedulingRegistrationBillingEPIC Work QueuesPayer RequirementsWorkflow Efficiency EvaluationStaff Training DevelopmentPerformance Monitoring

Soft Skills

Exceptional Customer ServiceCollaborationCoachingLeadership

Industry Keywords

Healthcare EnvironmentComplianceRegulatory RequirementsPatient PortalsPhysician Referrals

About the role

Key responsibilities & impact

Oversee daily operations of assigned patient access workflows, including patient check-in and check-out, scheduling, registration, patient portals, online requests, EPIC work queues, and physician referrals
Provide direct supervision, coaching, and support to Access Coordinators and Patient Representatives
Ensure efficient operations, exceptional customer service, and compliance with applicable policies and regulatory requirements
Monitor staff productivity and performance
Evaluate workflow efficiency
Conduct quality and compliance audits
Collaborate with department leadership to identify process improvement opportunities
Support development and implementation of staff training programs
Maintain current knowledge of payer requirements and regulatory standards
Serve as the manager's designee when the manager is absent

Requirements

What you’ll need

High school diploma, GED, or formal educational equivalent
Seven (7) years of experience in registration, billing, or scheduling; preferably in a healthcare environment
Persons must have proof of legal authority to work in the United States on the first day of employment
Position is subject to pre-employment screening (criminal background, drug testing, and/or education verification)
Required documents: list of three professional references and resume

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy