Patient Relations Representative

University of Arkansas System

. Coordinate and enhance access to care for UAMS employees while ensuring complete confidentiality .

Posted 11/12/2026full-timeLittle Rock • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient access to care, ensuring confidentiality, and facilitating communication between patients and clinical teams. Proficient in problem-solving, critical thinking, and utilizing CRM systems to enhance patient satisfaction and service delivery.

Highest-signal resume keywords

Healthcare Revenue Cycle ExperiencePatient Experience ManagementCRM System DocumentationProblem-Solving SkillsExcellent Telephone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access CoordinationBasic Computer OperationsVirtual Visit FacilitationOnline SchedulingHealth Education Tools

Soft Skills

EmpathyMulti-TaskingCritical Thinking

Industry Keywords

HealthcarePatient Satisfaction InitiativesService RecoveryConfidentialityAppointment Coordination

About the role

Key responsibilities & impact

Coordinate and enhance access to care for UAMS employees while ensuring complete confidentiality
Coordinate appointments and providers and ensure special needs are met
Greet and assist patients and visitors in person and via digital/phone platforms
Respond to patient concerns, complaints, and feedback, ensuring timely resolution or appropriate escalation
Facilitate access to Smart Care services such as virtual visits, remote monitoring, online scheduling, or health education tools
Coordinate communication between patients, clinical teams, and administrative departments to support continuity of care
Document interactions and service resolutions accurately and confidentially in patient experience or CRM systems
Provide information about hospital services, policies, rights, and responsibilities
Support service recovery efforts by acknowledging issues, showing empathy, and taking ownership of solutions
Assist with patient satisfaction initiatives, surveys, and feedback analysis
Monitor wait times, patient flow, and service delivery to identify and resolve service gaps

Requirements

What you’ll need

Bachelor’s degree in Management, Healthcare or related field plus 3 years’ experience in healthcare revenue cycle related functions OR high school diploma/GED plus 7 years’ experience in healthcare revenue cycle
Must be able to perform basic operations on a computer within the Windows operation system
Excellent telephone etiquette skills
Must have strong problem-solving skills, critical thinking skills, and the ability to multi-task
Must have proof of legal authority to work in the United States on the first day of employment
Subject to pre-employment screening (criminal background, drug testing, and/or education verification)
Required documents: List of three Professional References (name, email, business title), Resume

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy