Patient Representative

University of Arkansas System

. Answers telephones in a call center environment .

Posted 10/15/2026full-timeLittle Rock • United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient information and scheduling within a healthcare environment, while maintaining confidentiality and providing exceptional customer service. Proficient in using office technology and software to enhance operational efficiency.

Highest-signal resume keywords

Medical Terminology KnowledgeCall Center ExperienceEPIC System ExperienceAppointment SchedulingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Information ManagementRecord ReviewBilling KnowledgeInsurance Knowledge

Soft Skills

Communication SkillsConfidentiality MaintenanceTeam Assistance

Tools & Technologies

MS Office SuiteOffice MachinesEPIC System

Certifications & Qualifications

High School DiplomaGEDAssociate DegreeBachelor's DegreeAnnual TB ScreeningCriminal Background Check

Industry Keywords

Healthcare EnvironmentCall CenterBusiness Office AdministrationCustomer ServiceRegistration

About the role

Key responsibilities & impact

Answers telephones in a call center environment
Coordinates complex appointments
Requests and reviews records
Schedules, reschedules, coordinates, and cancels appointments
Inputs and/or updates accurate patient information
Communicates accurate and complete information
Maintains strict confidentiality
Assists other teams as needed
Performs other duties as assigned

Requirements

What you’ll need

High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR Associate degree with two (2) years of experience in those areas OR Bachelor’s Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners
Persons must have proof of legal authority to work in the United States on the first day of employment
Annual TB Screening, Criminal Background Check
Experience working with EPIC system preferred
Call center experience preferred
Experience in registration, billing, or scheduling in a healthcare environment preferred

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy