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Patient Representative – Audiology
University of Arkansas System. Provide counseling on insurance coverages and financial obligations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in insurance verification, pre-certifications, and financial counseling while effectively managing patient scheduling and referrals. Proficient in revenue cycle functions and denial avoidance strategies to ensure accurate financial reporting and compliance.
Highest-signal resume keywords
Insurance VerificationPre-Certifications ManagementRevenue Cycle FunctionsFinancial CounselingPatient Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Counseling On Insurance CoveragesProcessing High-Risk Pre-CertificationsDeveloping Denial Avoidance PlansConducting Benefit ExplanationsReconciliation Of Daily DepositsCollecting And Posting PaymentsMaintaining ReferralsTracking Pre-AuthorizationsManaging Change FundProducing Financial Error Reports
Soft Skills
Customer ServiceCommunicationProblem-SolvingAttention To DetailInterpersonal Skills
Certifications & Qualifications
License Or Certificate RequiredAnnual TB ScreeningCriminal Background CheckSubstance Abuse Testing
Industry Keywords
Business Office AdministrationPatient Balances MonitoringMatrix Payment MethodHospital DiscountsMedicaid Screening
About the role
Key responsibilities & impact- Provide counseling on insurance coverages and financial obligations
- Schedule patients and manage pre-certifications and referrals
- Identify and refer patients or responsible parties to appropriate sponsoring agencies
- Process high-risk pre-certifications
- Develop and implement denial avoidance plans
- Produce reports on revenue cycle functions and ensure financial error reports are worked and corrected
- Demonstrate competency in the job elements of all levels of Access Coordinator positions
- Conduct insurance verification and benefit explanation by running eligibility for outpatient and inpatient procedures
- Perform authorizations and pre-certifications, track pre-authorizations, and maintain referrals
- Enter benefit and authorization information onto referrals
- Reconcile daily deposits and batch POS dollars and complete deposit agreements
- Collect and post payments, issue receipts, and manage the change fund
- Counsel patients on financial information, hospital discounts, and Medicaid screening
- Monitor patient balances using the matrix payment method and provide pre-counseling on payment expectations
- Maintain bogies and registration denial reports
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree OR Associate degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center OR High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center
- Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee
- Proof of legal authority to work in the United States on the first day of employment
- License or Certificate required among application documents
- Annual TB Screening, Criminal Background Check, Substance Abuse Testing
- Frequent physical activities include feeling, grasping, hearing, kneeling, lifting, keyboarding, pulling, pushing, reaching, repetitive motion, sharps, sitting, standing, stooping, talking, and walking
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy