Patient Representative – Ortho Clinic

University of Arkansas System

. Counsel patients on their financial status and obligations .

Posted 9/16/2026full-timeBentonville • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial counseling, insurance verification, and revenue cycle management while maintaining confidentiality and effective communication. Proficient in scheduling, record maintenance, and conflict resolution to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient Financial CounselingInsurance VerificationRevenue Cycle ManagementCustomer Service SkillsConflict Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pre-Certification ProcessingDenial Avoidance PlansRecord MaintenanceAppointment SchedulingPayment CollectionDaily Charge ReconciliationStatistical InputBenefit Information TrackingABN CompletionPatient Chart Management

Soft Skills

Listening SkillsNegotiation SkillsProfessional CommunicationAttention to DetailTeam Collaboration

Tools & Technologies

Office MachinesCommunication DevicesComputer SkillsBasic Keyboard Skills

Certifications & Qualifications

High School Diploma/GEDProof of Legal Authority to WorkCriminal Background Check

Industry Keywords

Customer ServiceCall CenterBusiness Office AdministrationBillingScheduling

About the role

Key responsibilities & impact

Counsel patients on their financial status and obligations
Identify and refer patients and/or responsible parties to appropriate sponsoring agencies
Process high-risk pre-certifications
Develop and implement denial avoidance plans
Produce reports on revenue cycle functions and ensure financial error reports are worked and corrected
Demonstrate competency in the job elements of all levels of the Access Coordinator positions
Greet and assist the public professionally while maintaining communication and confidentiality
Resolve conflicts through listening and negotiation
Maintain accurate records and use communication devices effectively
Schedule and coordinate appointments, pre-register patients, and update patient information
Manage walk-ins, create patient charts, and schedule surgeries and tests
Issue excuses, send no-show letters, and maintain tracker boards
Verify insurance, complete ABNs, and handle authorizations and pre-certifications
Track referrals and ensure accurate benefit information in systems
Maintain care plans, input statistics, and address medical record issues
Generate maintenance reports, including work denials and canceled clinic reports
Collect payments, issue receipts, and reconcile daily deposits
Counsel patients on financial information and monitor balances
Enter and reconcile daily charges, if applicable
Attend training, staff meetings, and orientation sessions
Complete annual skill assessments and maintain job competencies

Requirements

What you’ll need

High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling
Ability to follow oral instructions, read, and write
Computer/basic keyboard skills
Telephone etiquette skills
General knowledge of office machines, including printers and scanners
Excellent customer service skills
Persons must have proof of legal authority to work in the United States on the first day of employment
Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification)

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy