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Patient Services Associate
University of Arkansas System. Support the ongoing delivery of care as identified by the multidisciplinary Patient Management Team under the direct supervision of the R.N.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care tasks, including vital sign measurement, phlebotomy, and EKGs, while effectively supporting the multidisciplinary Patient Management Team. Possesses strong communication skills and a solid understanding of medical terminology, with experience in an ambulatory care setting.
Highest-signal resume keywords
Patient Care ExperienceCertified Nursing AssistantPhlebotomyEKG MonitoringEPIC System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vital Sign MeasurementPhlebotomyEKGData EntryTelemetry MonitoringMedical TerminologyPatient Admission and DischargeAdministrative TasksBasic Computer SkillsMS Office Suite
Soft Skills
Excellent Communication SkillsStrong Work EthicAccountability
Tools & Technologies
EPIC SystemOffice Machines
Certifications & Qualifications
CPR CertifiedHigh School Diploma/GED
Industry Keywords
Patient Management TeamAmbulatory Care SettingAnnual TB ScreeningCriminal Background CheckSubstance Abuse Testing
About the role
Key responsibilities & impact- Support the ongoing delivery of care as identified by the multidisciplinary Patient Management Team under the direct supervision of the R.N.
- Perform tasks and duties that do not require a license, professional judgment, or intervention
- Prepare patient rooms
- Assist with medical procedures and examinations
- Conduct patient interviews and measure vital signs
- Perform phlebotomy and EKGs
- Research and scribe for physicians as needed
- Perform administrative tasks
- Cross-train as an IA, greeting guests, making them feel welcome, and keeping them informed
- Route new orders and consults
- Answer call lights and meet the unit’s paging needs
- Monitor and meet patient needs to support seamless patient flow
- Perform admission and discharge duties
- Reconcile and enter patient charges and perform data entry
- Assist with stocking and cleaning
- Perform telemetry and video monitoring
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma/GED
- 1 year of Patient Care Experience
- Must pass the required competencies
- Experience working with EPIC system (preferred)
- Call center experience (preferred)
- Certified Nursing Assistant or Military Corpsman (preferred)
- Knowledge of basic medical terminology (preferred)
- Intermediate proficiency with computers and MS Office Suite (preferred)
- Excellent communication skills
- Basic computer skills
- Strong work ethic and accountability
- General knowledge of office machines, including printers and scanners
- CPR Certified/Licensed (preferred)
- Experience in an ambulatory care setting (preferred)
- Proof of legal authority to work in the United States on the first day of employment
- Annual TB Screening, Criminal Background Check, Substance Abuse Testing
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched retirement contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy