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Patient Services Associate – Behavioral Health Service Line
University of Arkansas System. Provide clerical and patient care support as a member of the unit-based care team for the BHSL General adult inpatient unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care support, including appointment scheduling, insurance verification, and maintaining accurate patient records in EHR systems. Strong communication skills and adherence to HIPAA and behavioral health protocols are essential for effective collaboration within multidisciplinary teams.
Highest-signal resume keywords
Patient Care SupportEHR Systems ManagementAppointment SchedulingHIPAA ComplianceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Patient Record ManagementInsurance VerificationAppointment CoordinationFinancial DocumentationBehavioral Health Services Support
Soft Skills
Oral CommunicationWritten CommunicationConflict ManagementTeam CollaborationCustomer Service
Certifications & Qualifications
UAMS PCT Course CompletionUAMS PSC Course Completion
Industry Keywords
Health Care FieldBehavioral HealthPatient FlowConfidentialitySafety Protocols
About the role
Key responsibilities & impact- Provide clerical and patient care support as a member of the unit-based care team for the BHSL General adult inpatient unit
- Greet and assist patients, families, and visitors
- Coordinate patient check-in and check-out, appointment scheduling, registration, and demographic verification
- Verify insurance coverage, obtain patient information, and assist with referrals and authorizations
- Maintain accurate and confidential patient records in EHR systems
- Answer telephone calls, respond to patient inquiries, and communicate messages to clinical staff
- Coordinate appointments and support communication among patients and behavioral health care team members
- Assist patients with navigating behavioral health services, resources, referrals, and follow-up appointments
- Maintain confidentiality and follow HIPAA, organizational policies, and behavioral health safety protocols
- Recognize and escalate patient concerns, behavioral changes, or safety issues to licensed clinical staff
- Provide administrative support for psychiatric, counseling, substance-use, and other behavioral health services
- Collect and document payments, copayments, and other financial information
- Prepare and maintain clinical and administrative documentation, reports, forms, and correspondence
- Help maintain an organized, welcoming, and safe environment
- Work collaboratively with multidisciplinary teams to support patient flow and continuity of care
- Perform other duties as needed
Requirements
What you’ll need- High School Diploma, GED, or formal education equivalent
- 1 year of work experience in the Health Care Field
- Excellent oral and written communication skills
- Ability to accept and follow written and verbal instructions
- Ability to communicate following Guest Care guidelines
- Successful completion of the UAMS PCT and PSC courses
- Proof of legal authority to work in the United States on the first day of employment
- Successful completion of pre-employment screening: Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing
- Employee must successfully complete a UAMS-sponsored conflict management training within six months of hire
- Required documents: List of three Professional References (name, email, business title), Resume
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy