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Patient Services Associate – Women's Inpatient Unit
University of Arkansas System. Provide clerical and patient care support within the BHSL Women's Inpatient Unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient care support and administrative tasks within a behavioral health setting, ensuring compliance with HIPAA regulations and maintaining accurate patient records. Strong communication skills facilitate effective interactions with patients, families, and healthcare team members.
Highest-signal resume keywords
Patient Care SupportMedical Record ProcessingElectronic Medical Record ManagementExcellent Communication SkillsHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment SchedulingPayment ProcessingDocumentation ManagementReferral Coordination
Soft Skills
Interpersonal SkillsConflict ManagementOrganizational Skills
Tools & Technologies
Electronic Medical Record SystemsScheduling Systems
Certifications & Qualifications
UAMS PCT Course CompletionUAMS PSC Course CompletionConflict Management Training
Industry Keywords
Behavioral HealthPatient ConfidentialityHealth Care FieldService-Oriented Position
About the role
Key responsibilities & impact- Provide clerical and patient care support within the BHSL Women's Inpatient Unit
- Work under the direct supervision of the Clinical Services Manager and direction of the RN
- Process medical records for patient admission and discharge
- Serve as receptionist for the nursing unit
- Provide administrative and patient support services in a behavioral health setting
- Greet patients, families, visitors, and healthcare team members
- Register patients and verify demographic, contact, insurance, and other information
- Schedule, reschedule, and confirm behavioral health appointments
- Answer telephone calls, respond to patient inquiries, and direct calls
- Coordinate referrals, authorizations, medical records, and patient-care documentation
- Maintain accurate patient information in electronic medical record and scheduling systems
- Assist with check-in and check-out and complete required documentation
- Collect and process payments or financial information
- Coordinate patient services with providers, nurses, therapists, social workers, insurance companies, and departments
- Maintain patient confidentiality and comply with HIPAA and behavioral health privacy requirements
- Escalate urgent patient concerns or behavioral changes to clinical staff
- Support a safe, respectful, and welcoming environment
- Maintain organized work areas, patient records, supplies, and front-desk operations
- Process messages, work queues, referrals, and administrative tasks
- Perform other duties as needed
Requirements
What you’ll need- High School Diploma, GED, or formal education equivalent
- 1 year of work experience in the Health Care Field or in a service-oriented position
- Excellent oral and written communication skills
- Ability to accept and follow written and verbal instructions
- Ability to communicate following Guest Care guidelines
- Successful completion of the UAMS PCT and PSC courses
- Must successfully complete UAMS-sponsored conflict management training within six months of hire
- Proof of legal authority to work in the United States on the first day of employment
- Completion of pre-employment screening: Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing
- Ability to lift and carry 25 lbs
- Ability to push and pull 25 lbs
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
- Benefits eligible position