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Pre-Registration Specialist
University of Arkansas System. Collect patient intake documents ahead of appointments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient intake processes, insurance verification, and customer service within a healthcare setting. Proficient in handling patient information and providing support for financial counseling and appointment scheduling.
Highest-signal resume keywords
Patient Intake ManagementInsurance VerificationCustomer Service ExperienceMedical Office ExperienceBasic Medical Terminology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Information VerificationPatient Demographics CollectionAppointment SchedulingMedical TerminologyPre-Registration Duties
Soft Skills
Excellent Customer Service SkillsTelephone EtiquetteAbility to Follow Oral InstructionsReading and Writing Skills
Tools & Technologies
Office MachinesPrintersScannersComputer SkillsBasic Keyboard Skills
Certifications & Qualifications
High School DiplomaGEDProof of Legal Authority to Work
Industry Keywords
HealthcarePatient Care ActivitiesFinancial CounselingMedicaidMedicare
About the role
Key responsibilities & impact- Collect patient intake documents ahead of appointments
- Answer inbound and outbound calls
- Collect personal demographics, employment, guarantor, emergency contact, and insurance information
- Verify insurance information
- Check for Medicaid PCP information
- Answer Medicare questionnaires
- Check for out-of-network or out-of-area coverage
- Direct out-of-network insured patients to Office of Financial Counseling
- Advise in-network patients of insurance copays and deductibles
- Provide appointment time, location, and physician information
- Perform all duties of the Pre-Registration Specialist level and other duties supporting patient care activities
- Serve as the network specialist for understanding patient insurance
- Perform other duties as needed
Requirements
What you’ll need- High School, GED or formal educational equivalent
- 2 years customer service or healthcare experience
- Ability to follow oral instruction, read, and write
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Excellent customer service skills
- Proof of legal authority to work in the United States on the first day of employment
- Ability to pass pre-employment screening, including criminal background, drug testing, and/or education verification
- Associate degree in general studies or related preferred
- One year in medical office setting preferred
- Knowledge in basic medical terminology preferred; medical terminology competent within 3 months of hire
- Registration experience preferred
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy