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RN Transfer Call Center
University of Arkansas System. Perform telephonic patient triage using decision-making software .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telephonic patient triage, clinical review, and effective communication within healthcare settings. Proficient in managing patient interactions, coordinating care, and ensuring compliance with healthcare standards.
Highest-signal resume keywords
RN LicenseBLS CertificationACLS CertificationPatient TriageCase Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Telephonic Patient TriageClinical ReviewEMR DocumentationPatient ConsultsDecision-Making SoftwareMultitaskingBudget ManagementImage Management
Soft Skills
Excellent Communication SkillsStrong Work EthicsAccountability
Tools & Technologies
Videoconferencing EquipmentTrauma Image Repository
Certifications & Qualifications
RN LicenseBLS CertificationACLS Certification
Industry Keywords
Patient Care QualityConsultation Center EfficiencyHealthcare ComplianceEmergency Situations
About the role
Key responsibilities & impact- Perform telephonic patient triage using decision-making software
- Assist with patient consults and transports
- Use videoconferencing equipment for telemedicine operations
- Provide telephone or interactive-conferenced patient triage and follow-up calls, emails, and EMR documentation
- Provide clinical review for inbound patient transports and connect callers to appropriate UAMS physicians
- Record clinical interactions and provide administrative backup for patient acceptance
- Coordinate preregistration, facility notifications, access team activities, and nurse-to-nurse reports
- Assist with management of images in the Trauma Image Repository
- Facilitate communication among the consultation center, UAMS, and physicians statewide
- Provide requested reports and identify factors that improve patient-care quality and consultation-center efficiency
- Assist with goals, objectives, staff orientation, recruitment, retention, and team support
- Identify and report cost-ineffective procedures
- Utilize staff, space, and supplies within budgetary restraints
- Multitask and solve complex or emergent situations to support call-center operations and quality patient care
- Perform other miscellaneous duties as assigned
Requirements
What you’ll need- Associate's degree, Nursing Diploma, Bachelor's in nursing, or Master's in nursing
- Valid RN License
- Three (3) or more years RN or case management experience
- Current BLS and ACLS certification
- Excellent communication skills
- Basic computer skills
- Strong work ethics and accountability
- Persons must have proof of legal authority to work in the United States on the first day of employment
- Criminal Background Check
- Pre-employment screening may include criminal background, drug testing, and/or education verification
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy