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Room Service Supervisor
University of Arkansas System. Supervise 5 FTE and 2 PRN employees while functioning as a Room Service Ambassador as needed .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in supervising staff and coordinating patient food services while ensuring compliance with dietary needs. Proficient in customer service, communication, and training within a healthcare or food service environment.
Highest-signal resume keywords
Supervision Of StaffCustomer Service ExperienceTraining And DevelopmentCall Center OperationsDietary Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
High School DiplomaBasic Computer SkillsTelephone EtiquetteOffice Machine OperationTime And Attendance ManagementPayroll AssistanceMenu Selection SupportPatient Care ExperienceFood Service KnowledgeClinical Nutrition Coursework
Soft Skills
Excellent Verbal CommunicationCustomer Focus
Certifications & Qualifications
Annual TB ScreeningCriminal Background Check
Industry Keywords
Room Service AmbassadorPatient Food ServicesHealthcare ServiceFood AllergiesNourishments Compliance
About the role
Key responsibilities & impact- Supervise 5 FTE and 2 PRN employees while functioning as a Room Service Ambassador as needed
- Serve as the point person for the patient foods room service model
- Supervise Room Service Ambassadors assisting patients with menu selection and ensuring meals and nourishments comply with prescribed diets, food allergies, and preferences
- Listen to calls, assist as needed, and monitor the call queue
- Handle heavy daily call volume and support operators, dietitians, and clinical staff
- Coordinate daily lunch and break assignments
- Train new call center operators and provide training on updates and changes
- Keep managers updated on employee-related issues and departmental changes
- Work with departments across campus regarding patient food services
- Maintain time and attendance records and assist with payroll duties
- Coordinate and conduct 90-day evaluations for new hires
- Assist the Assistant Director of Patient Food Services with annual evaluations
- Perform all Room Service Ambassador/Operator duties
- Report to the Director of Nutrition Services
Requirements
What you’ll need- High School Diploma plus two years experience
- Computer/basic keyboard skills
- Telephone etiquette skills
- General knowledge of office machines including printers and copiers
- Customer focus driven with excellent verbal communication skills
- Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable, or college course work in clinical nutrition or nutrition therapy may be substituted for work experience
- Proof of legal authority to work in the United States on the first day of employment
- Annual TB Screening
- Criminal Background Check
- Resume required
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy