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Senior Quality Management Coordinator
University of Arkansas System. Lead comprehensive quality assurance activities for the UAMS Healthcare Call Center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance and performance improvement within healthcare settings, with a strong focus on regulatory compliance, data analysis, and operational efficiency. Proficient in developing training solutions and implementing quality improvement initiatives to enhance call center performance.
Highest-signal resume keywords
Quality AssuranceClinical Quality ImprovementProject ManagementRegulatory ComplianceData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Quality Assurance Database KnowledgePerformance ImprovementClinical Nursing ExperienceData ReportingOperational AnalysisProcess DevelopmentAuditingTraining DevelopmentGoal SettingTrend Analysis
Soft Skills
CoachingProblem SolvingCommunicationCollaborationLeadership
Tools & Technologies
Microsoft Office ApplicationsQuality Improvement ToolsPerformance Improvement Tools
Certifications & Qualifications
RN License in ARBachelor’s Degree in NursingMaster’s Degree in Nursing (Preferred)Annual TB ScreeningCriminal Background CheckSubstance Abuse Testing
Industry Keywords
Healthcare Call CenterAccreditation StandardsRegulatory StandardsQuality MonitoringPatient CareBenchmark FrameworksDocumentationQuality MetricsOperational DataHealthcare Related Field
About the role
Key responsibilities & impact- Lead comprehensive quality assurance activities for the UAMS Healthcare Call Center
- Analyze operational data and drive continuous improvement initiatives
- Conduct detailed audits, reporting, and quality monitoring
- Ensure adherence to regulatory and accreditation standards
- Improve call center metrics through quality assurance, coaching, and training
- Develop processes and quality improvements based on operational and departmental needs
- Troubleshoot problems with leadership, staff, and physicians
- Utilize quality improvement and performance improvement tools to manage projects
- Assist in planning measurable goals and objectives based on call center data
- Review and update call center policies and procedures every six months
- Provide reporting data to promote quality patient care and excellent service
- Assist with project implementations and training solution development
- Maintain knowledge of databases, registries, regulatory standards, accreditation requirements, and benchmark frameworks
- Support regulator visits with data, policies, documentation, and participation
- Prepare on-demand, monthly, quarterly, and annual reports for administration and state agencies
- Review staff documentation and recordings weekly for QA/QI and provide monthly reports to the call center director
- Prepare monthly documentation deficiency reports
- Provide weekly maternal transports reports to the High-Risk OB Referral nurse
- Support research activities related to call center programs
- Analyze trends, identify errors, and implement more efficient systems and processes
- Perform other duties as needed
Requirements
What you’ll need- Bachelor’s Degree in Nursing, healthcare or healthcare related field
- 7 years clinical quality improvement, performance improvement or program management and project management including 3 years clinical nursing experience
- Current valid RN license in AR
- Quality Assurance Database/Software knowledge
- Strong computer skills and aptitude
- Proficient in Microsoft Office applications
- Master’s Degree Nursing, healthcare or healthcare related field preferred
- Annual TB Screening
- Criminal Background Check
- Substance Abuse Testing
- Proof of legal authority to work in the United States on the first day of employment
Benefits
Comp & perks- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy