Supervisor, Access Services

University of Arkansas System

. Oversee daily operations of access services at the UAMS Health Benton/Bryant location.

Posted 11/6/2026full-timeBenton • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in overseeing access services operations, ensuring compliance with regulatory standards, and fostering a productive work environment. Proficient in staff training, performance evaluation, and implementing process improvements to enhance service quality.

Highest-signal resume keywords

Leadership ExperienceCHAA CertificationHealthcare Environment ExperiencePerformance Standards ManagementStaff Training and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Registration ExperienceBilling ExperiencePerformance Standards EstablishmentProcess Improvement ImplementationDocumentation Maintenance

Soft Skills

Teamwork PromotionEffective CommunicationEmployee CoachingConflict Resolution

Tools & Technologies

Hospital Systems

Certifications & Qualifications

CHAA Certification

Industry Keywords

Access ServicesPatient Family-Centered CareJoint Commission StandardsFacility SafetyEmergency Preparedness

About the role

Key responsibilities & impact

Oversee daily operations of access services at the UAMS Health Benton/Bryant location.
Supervise department staff by monitoring activities and productivity daily and taking appropriate action to ensure performance standards are met.
Ensure the team meets expectations for work queue productivity, quality, and customer service.
Keep staff informed about regulatory changes and industry standards.
Document personnel issues and promote a balanced, conducive work environment.
Ensure department, CABC, ICE, and UAMS policies are followed.
Establish and maintain performance standards for productivity, quality, and compliance.
Implement process improvements and report results.
Ensure staff education and preparedness for Joint Commission, facility safety, and emergency preparedness standards.
Supervise Access Coordinators and Patient Representatives.
Schedule, reschedule, coordinate, and cancel appointments using hospital systems.
Develop, implement, and maintain formalized training plans with management.
Facilitate annual training, staff development, and employee coaching.
Conduct employee evaluations.
Work with CABC Support on timekeeping and other HR items.
Promote teamwork and model Patient Family-Centered Care concepts.
Assist with crucial conversations and progressive discipline when necessary.
Perform other duties as needed.

Requirements

What you’ll need

High School Diploma plus 7 years of registration and/or billing experience including three (3) years of experience in a healthcare environment.
Leadership or supervisory experience
CHAA Certification
Must have proof of legal authority to work in the United States on the first day of employment.
Criminal Background Check
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification.
Ability to lift and carry 25 lbs.
Ability to push and pull 25 lbs.
Maintain required job skills competencies and complete skills assessments annually.
Complete and maintain documentation of continuing education hours annually.

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy