Supervisor, Access Services

University of Arkansas System

. Oversee daily operations of access services at the UAMS Health Benton/Bryant location .

Posted 11/6/2026full-timeBenton • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing daily operations, staff supervision, and ensuring compliance with healthcare regulations. Proficient in implementing process improvements and facilitating staff training and development.

Highest-signal resume keywords

Healthcare Operations ManagementStaff SupervisionRegulatory ComplianceTraining and DevelopmentPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Registration ExperienceBilling ExperienceAppointment SchedulingProcess ImprovementCompetency Assessments

Soft Skills

TeamworkCoachingCommunicationProblem-SolvingPerformance Management

Tools & Technologies

Hospital Systems

Industry Keywords

Patient Family-Centered CareCABCICEUAMS PoliciesCriminal Background Check

About the role

Key responsibilities & impact

Oversee daily operations of access services at the UAMS Health Benton/Bryant location
Supervise department staff, monitor activities and productivity, and address performance issues
Ensure work queue productivity, quality, customer service, compliance, and performance standards
Provide staff with timely education on regulatory changes and industry standards
Document personnel issues and promote a balanced, conducive work environment
Ensure department, CABC, ICE, and UAMS policies are followed
Implement process improvements and report results
Ensure staff education, preparedness, competency assessments, and continuing education documentation
Supervise Access Coordinators and Patient Representatives
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Develop, implement, and maintain formalized training plans with management
Facilitate annual training, staff development, and employee coaching
Conduct employee evaluations
Work with CABC Support on timekeeping and other HR items
Promote teamwork and model Patient Family-Centered Care concepts
Conduct or assist with crucial conversations and progressive discipline when necessary
Perform other duties as needed

Requirements

What you’ll need

High School Diploma plus 7 years of registration and/or billing experience including three (3) years of experience in a healthcare environment
Persons must have proof of legal authority to work in the United States on the first day of employment
Criminal Background Check
Pre-employment screening may include criminal background, drug testing, and/or education verification
Ability to meet physical requirements, including frequently standing, sitting, bending, crawling, crouching, kneeling, stooping, or reaching overhead
Ability to lift and carry 25 lbs
Ability to push and pull 25 lbs
Required documents: list of three professional references and resume

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy