Supervisor – Access Services

University of Arkansas System

. Supervise department staff, monitoring daily activities and productivity and taking action to meet performance standards .

Posted 9/15/2026full-timeLittle Rock • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising healthcare operations, ensuring compliance with regulatory standards, and fostering a productive work environment. Proficient in staff training, performance evaluation, and implementing process improvements to enhance patient care and operational efficiency.

Highest-signal resume keywords

Healthcare Registration ExperienceLeadership ExperienceCompliance Standards KnowledgeStaff Training and DevelopmentProcess Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingBilling ProceduresQuality AuditsRegulatory CompliancePerformance EvaluationWorkflow ManagementElectronic Health Records (EHR)Data DocumentationSkills AssessmentAppointment Coordination

Soft Skills

TeamworkCoachingCommunicationConflict ResolutionEmployee Development

Tools & Technologies

UAMS Electronic SystemsHospital Scheduling SystemsPatient PortalsEPIC Work Queues

Industry Keywords

Healthcare EnvironmentJoint Commission StandardsPatient Family-Centered CareFederal RegulationsState Regulations

About the role

Key responsibilities & impact

Supervise department staff, monitoring daily activities and productivity and taking action to meet performance standards
Ensure work queue productivity, quality, and customer service expectations are met
Seek continuing education on regulatory changes and industry standards and provide information to staff
Document personnel issues and promote a balanced work environment
Ensure department, CABC, ICE, and UAMS policies are followed
Establish and maintain productivity, quality, and compliance standards
Implement process improvements and report results
Educate staff and ensure preparedness for Joint Commission, facility safety, and emergency preparedness standards
Maintain knowledge of professional requirements and state and federal regulations
Maintain job competencies, complete annual skills assessments, and document continuing education hours
Supervise day-to-day operations of Access Coordinators and Patient Representatives
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Develop and maintain training plans with management
Facilitate annual staff training and development and provide employee coaching
Complete employee evaluations
Work with CABC Support on timekeeping and HR matters
Promote teamwork and model Patient Family-Centered Care concepts
Conduct crucial conversations, progressive discipline when necessary, team meetings, and one-on-one meetings
Participate in onboarding, training, and staff development
Ensure proper information transfer and collection of front-end payments during check-in
Perform other duties as needed
Supervise workflows including check-in/check-out, scheduling, registration, patient portals, e-requests, EPIC work queues, and physician referrals
Test, manage, and monitor workflows within UAMS electronic systems
Assume manager responsibilities during the manager's absence
Educate staff on scheduling requirements, physician templates, payer requirements, and government compliance rules
Conduct audits for productivity, quality, and compliance and develop corrective action plans with the administrative team

Requirements

What you’ll need

High School diploma, GED, or formal educational equivalent
Seven (7) years of experience in registration, billing, or scheduling in a healthcare environment
Proof of legal authority to work in the United States on the first day of employment
Completion of pre-employment screening, including criminal background, drug testing, and/or education verification
Preferred: Bachelor's Degree in Business, Healthcare, or a related field
Preferred: Three (3) years of experience in registration, billing, or scheduling in a healthcare environment
Preferred: Leadership or supervisory experience

Benefits

Comp & perks

Health, medical, dental, and vision plans available for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy