Supervisor, Access Services – Ortho and HSC

University of Arkansas System

. Manage day-to-day Patient Access outpatient operations for Orthopedic North Little Rock and HSC locations at Rodney Parham .

Posted 10/12/2026full-timeNorth Little Rock • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Patient Access operations, ensuring compliance with regulatory standards, and fostering a productive team environment. Proficient in utilizing the Epic system for appointment scheduling and billing processes while maintaining high-quality customer service.

Highest-signal resume keywords

Patient Access ManagementEpic System ProficiencyHealthcare Billing ExperienceRegulatory Compliance KnowledgeTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access OperationsAppointment SchedulingBilling ExperienceCash HandlingQuality AssuranceRegulatory Standards KnowledgeStaff TrainingPerformance EvaluationDocumentationEmergency Preparedness

Soft Skills

Organizational SkillsInterpersonal SkillsDecision-Making SkillsMotivationTeamwork

Certifications & Qualifications

Proof of Legal Authority to WorkAnnual TB ScreeningCriminal Background Check

Industry Keywords

Healthcare EnvironmentPatient Family-Centered CareJoint Commission StandardsCABC PoliciesICE PoliciesUAMS Policies

About the role

Key responsibilities & impact

Manage day-to-day Patient Access outpatient operations for Orthopedic North Little Rock and HSC locations at Rodney Parham
Ensure team performance meets or exceeds department standards
Supervise department staff by monitoring daily activities and productivity
Ensure work queue productivity, quality, and customer service expectations are met
Educate staff and ensure proper performance of duties
Seek continuing education on regulatory changes and industry standards
Document personnel issues and promote a balanced, conducive work environment
Assist with employee evaluations
Supervise Access Coordinators and Patient Representatives
Apply clinic policies and procedures
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Collect co-pays, deductibles, and patient payments; perform cash-handling responsibilities
Promote teamwork and model Patient Family-Centered Care concepts
Conduct crucial conversations and administer progressive discipline when necessary
Ensure department, CABC, ICE, and UAMS policies are followed
Maintain staff preparedness for Joint Commission, safety, and emergency preparedness standards
Maintain knowledge of professional requirements and state and federal regulatory mandates
Establish and maintain productivity, quality, and compliance standards
Conduct team and one-on-one meetings
Participate in onboarding, training, and staff development
Work with management to develop, implement, and maintain formalized training
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience, or High School diploma/GED plus seven (7) years of registration and/or billing experience, including three (3) years of experience in a healthcare environment
Excellent organizational and interpersonal skills
Well-developed decision-making skills
Highly motivated and self-directed individual to establish plans of action
Advanced knowledge of Epic system and third-party payer requirements preferred
Proof of legal authority to work in the United States on the first day of employment
Annual TB Screening
Criminal Background Check
Subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy