Supervisor, Access Services – Ortho, HSC

University of Arkansas System

. Manage day-to-day Patient Access outpatient operations for Orthopedic North Little Rock and HSC locations at Rodney Parham .

Posted 10/12/2026full-timeNorth Little Rock • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Patient Access operations, ensuring compliance with healthcare regulations, and fostering a high-performance team environment. Proficient in utilizing the Epic system for appointment scheduling and billing processes while maintaining quality and customer service standards.

Highest-signal resume keywords

Patient Access ManagementEpic System ProficiencyHealthcare ComplianceTeam LeadershipBilling Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationAppointment SchedulingCash HandlingQuality AssurancePerformance Monitoring

Soft Skills

Organizational SkillsInterpersonal SkillsDecision-Making SkillsMotivational SkillsCommunication Skills

Certifications & Qualifications

Bachelor’s Degree in Business or Related FieldAnnual TB ScreeningCriminal Background Check

Industry Keywords

Patient Family-Centered CareJoint Commission StandardsHealthcare EnvironmentThird-Party Payer RequirementsEmergency Preparedness

About the role

Key responsibilities & impact

Manage day-to-day Patient Access outpatient operations for Orthopedic North Little Rock and HSC locations at Rodney Parham
Supervise department staff, monitor daily activities and productivity, and take action to ensure performance standards are met
Ensure work queue productivity, quality, and customer service expectations are achieved
Educate staff and promote efficient, motivated performance
Provide timely information to staff based on workload and document personnel issues
Assist with employee evaluations
Supervise Access Coordinators and Patient Representatives
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Collect co-pays, deductibles, and patient payments and perform cash-handling duties
Promote teamwork and model Patient Family-Centered Care concepts
Conduct crucial conversations and progressive discipline when necessary
Ensure department, CABC, ICE, and UAMS policies are followed
Maintain staff preparedness for Joint Commission, facility safety, and emergency preparedness standards
Maintain knowledge of professional standards and state and federal regulatory mandates
Establish and maintain productivity, quality, and compliance standards
Conduct team and one-on-one meetings
Participate in onboarding, training, and staff development
Work with management to develop, implement, and maintain formalized training
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience, or high school diploma/GED plus seven (7) years of registration and/or billing experience, including three (3) years of experience in a healthcare environment
Excellent organizational and interpersonal skills
Well-developed decision-making skills
Highly motivated and self-directed to establish plans of action
Advanced knowledge of Epic system and third-party payer requirements preferred
Proof of legal authority to work in the United States on the first day of employment
Annual TB screening
Criminal background check
Pre-employment screening may include criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, dental, and vision plans for qualifying staff and family
Holiday, vacation, and sick leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched retirement contribution from UAMS
Basic life insurance up to $50,000
Career training and educational opportunities
Merchant discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy