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Senior Technical Specialist – Application Support Specialist
University of Cape Town, Research and Innovation. Develop the ServiceNow-based ITSM solution through business requirement gathering and solution specification .
Posted 10/16/2026full-timeCape Town • South AfricaSenior💰 ZAR 1,096,962 - ZAR 1,290,542 per yearWebsite
Tech Stack
Tools & technologiesCitrixDNSITSMJavaScriptLinuxServiceNowVMware
About the role
Key responsibilities & impact- Develop the ServiceNow-based ITSM solution through business requirement gathering and solution specification
- Implement solutions and advance adoption with business units
- Provide technical leadership in a complex and heterogeneous systems and infrastructure environment
- Design solutions leveraging ITIL and ITSM frameworks
- Design, maintain, manage, and develop the ITSM (ServiceNow) business-critical ICT system and infrastructure service components
- Develop and implement systems and services through project work
- Report to a senior manager
Requirements
What you’ll need- Relevant qualification at NQF level 7
- 5 years’ relevant experience in enterprise ICT applications and infrastructure, including 3 years of relevant current technical hands-on experience
- ServiceNow Certification as Implementation Specialist (CIS) or better
- Experience designing, configuring, administering, and developing ITSM solutions
- Experience implementing solutions leveraging ITIL or other ITSM frameworks
- Proven experience developing Service Catalogues, CMDB, Workflows and Reporting
- Proven working knowledge of JavaScript, CSS and HTML
- Working knowledge of project management principles
- Business requirement definition, systems analysis and problem-solving ability
- Ability to prioritize and manage work under pressure
- Excellent written and spoken communication skills
- Strong customer service ethic
- Ability to work as part of a team
- Advantageous: authentication and authorization technologies and protocols, including CAS, SimpleSamlPhP, ADFS or Shibboleth
- Advantageous: advanced Linux and/or Windows administration
- Advantageous: virtual hosting environments such as VMWare, HyperV or Citrix
- Advantageous: network infrastructure services including DNS, DHCP and networking protocols
- Advantageous: report writing and data analysis
Benefits
Comp & perks- Annual cost of employment includes benefits
- Permanent position