University of Cape Town,  Research and Innovation

Customer Support

• Develop the ServiceNow-based ITSM solution through business requirement gathering and solution specification
• Implement solutions and advance adoption with business units
• Provide technical leadership in a complex and heterogeneous systems and infrastructure environment
• Design solutions leveraging ITIL and ITSM frameworks
• Design, maintain, manage, and develop the ITSM (ServiceNow) business-critical ICT system and infrastructure service components
• Develop and implement systems and services through project work
• Report to a senior manager

Explore Senior Technical Specialist – Application Support Specialist at University of Cape Town, Research…. Review requirements and application details.