Student Helpline Assistant – Student Experience

. Answer phone calls from staff, students, students’ family members, suppliers and customers .

Posted 9/25/2026part-timeUnited KingdomMid-LevelSenior💰 £14 per hourWebsite

Key responsibilities & impact

Answer phone calls from staff, students, students’ family members, suppliers and customers
Record details of queries relating to IT issues, finance matters and student immigration
Resolve queries using solution instructions where possible
Pass queries to specialist teams for further progress when needed
Work shifts between 9am and 5pm, Monday to Friday
Support the experience of students and internal and external university stakeholders

What you’ll need

Must be a matriculated University of Edinburgh student
Must remain a matriculated student until 29 August 2027, or employment ends when student status ends
Ability to work 8–15 hours per week, with potential for up to 35 hours per week over summer depending on business needs
Ability to select 4-hour shifts around studies
Ability to attend the first few weeks on campus for training
Right to work in the UK must be evidenced before employment
CV and cover letter required for application

Comp & perks