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Patient Access Specialist II
University of Maryland Faculty Physicians. Respond to a high volume of appointment requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication in a healthcare setting, with the ability to manage scheduling, registration, and insurance verification processes while maintaining service excellence.
Highest-signal resume keywords
Customer Service ExperienceMedical Scheduling KnowledgeStrong Communication SkillsCritical ThinkingProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingInsurance RegistrationDemographic CollectionHealthcare AdministrationComputer Application Navigation
Soft Skills
EmpathyProfessionalismPatienceActive ListeningAbility to Manage Competing Priorities
Tools & Technologies
Electronic Messaging SystemsWork QueuesComputer Programs
Industry Keywords
Patient AccessHealthcare SettingService-Oriented RolePrior Authorization Processes
About the role
Key responsibilities & impact- Respond to a high volume of appointment requests
- Handle telephone calls, emails, work queues, and other electronic messages
- Schedule appropriate medical exams, procedures, and tests
- Perform scheduling with and without demographic collection and insurance registration
Requirements
What you’ll need- High school diploma or general education degree (GED) preferred
- Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role
- Experience in a healthcare setting preferred
- Entry level computer skills (specific programs as deemed by department)
- Strong customer service and phone etiquette skills
- Demonstrated ability to handle complex customer interactions and resolve concerns independently
- Excellent verbal and written communication skills
- Ability to demonstrate empathy, professionalism, patience, and active listening
- Proven ability to manage competing priorities while maintaining accuracy and service excellence
- Strong critical thinking and problem-solving skills
- Experience navigating multiple computer applications and systems simultaneously
- Ability to learn new systems, workflows, and processes
- Experience managing multiple priorities in a fast-paced environment preferred
- Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
- Experience mentoring or supporting new team members
Benefits
Comp & perks- Total rewards package supporting employees' health, life, career and retirement
- Employee health benefits
- Life benefits
- Career support
- Retirement benefits