University of Maryland Faculty Physicians

Operations

• Respond to a high volume of appointment requests
• Handle telephone calls, emails, work queues, and other electronic messages
• Schedule appropriate medical exams, procedures, and tests
• Collect demographic information when applicable
• Complete insurance registration
• Navigate multiple computer applications and systems simultaneously
• Resolve complex customer concerns independently
• Manage competing priorities while maintaining accuracy and service excellence
• Support or mentor new team members

Patient Access Specialist II – Practice Operations

• Respond to a high volume of appointment requests via telephone calls, emails, work queues, and other electronic messages
• Schedule appropriate medical exams, procedures, and tests
• Collect demographics and register insurance when applicable
• Resolve complex customer concerns independently
• Navigate multiple computer applications and systems simultaneously
• Manage competing priorities in a fast-paced environment while maintaining accuracy and service excellence
• Mentor or support new team members