Patient Access Specialist II – Practice Operations

University of Maryland Faculty Physicians

. Respond to a high volume of appointment requests via telephone calls, emails, work queues, and other electronic messages .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including effective communication and problem-solving abilities, while managing multiple priorities in a fast-paced healthcare environment. Proficient in medical scheduling, registration, and insurance verification processes.

Highest-signal resume keywords

Customer Service ExperienceMedical Scheduling KnowledgeComplex Problem-Solving SkillsCommunication SkillsMentoring Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SchedulingInsurance VerificationPatient RegistrationComputer NavigationCritical Thinking

Soft Skills

EmpathyProfessionalismActive ListeningPatienceService Excellence

Tools & Technologies

Electronic Messaging SystemsComputer Applications

Industry Keywords

Healthcare AdministrationPatient AccessService-Oriented Role

About the role

Key responsibilities & impact

Respond to a high volume of appointment requests via telephone calls, emails, work queues, and other electronic messages
Schedule appropriate medical exams, procedures, and tests
Collect demographics and register insurance when applicable
Resolve complex customer concerns independently
Navigate multiple computer applications and systems simultaneously
Manage competing priorities in a fast-paced environment while maintaining accuracy and service excellence
Mentor or support new team members

Requirements

What you’ll need

High school diploma or general education degree (GED) preferred
Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role
Entry level computer skills
Strong customer service and phone etiquette skills
Ability to handle complex customer interactions and resolve concerns independently
Excellent verbal and written communication skills
Ability to demonstrate empathy, professionalism, patience, and active listening
Ability to manage competing priorities while maintaining accuracy and service excellence
Strong critical thinking and problem-solving skills
Experience navigating multiple computer applications and systems simultaneously
Ability to learn new systems, workflows, and processes
Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
Experience managing multiple priorities in a fast-paced environment preferred
Experience in a healthcare setting preferred
Experience mentoring or supporting new team members

Benefits

Comp & perks

Total rewards package supporting employees' health, life, career, and retirement
Employee benefits information provided via the employer's benefits page