Patient Access Specialist II – Practice Operations

University of Maryland Faculty Physicians

. Respond to a high volume of appointment requests .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage complex interactions and resolve concerns independently. Proficient in navigating multiple computer applications and systems while maintaining accuracy in medical scheduling and insurance registration.

Highest-signal resume keywords

Customer Service ExperienceMedical Scheduling KnowledgeInsurance Registration SkillsComplex Problem-SolvingMentoring Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical SchedulingInsurance RegistrationCustomer ServiceComputer NavigationAppointment ManagementDemographic Information CollectionInsurance VerificationPrior Authorization ProcessesCritical ThinkingProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProfessionalismActive Listening

Tools & Technologies

Computer ApplicationsElectronic Messaging Systems

Industry Keywords

Healthcare AdministrationPatient AccessService-Oriented RoleFast-Paced Environment

About the role

Key responsibilities & impact

Respond to a high volume of appointment requests
Handle telephone calls, emails, work queues, and other electronic messages
Schedule appropriate medical exams, procedures, and tests
Collect demographic information when applicable
Complete insurance registration
Navigate multiple computer applications and systems simultaneously
Resolve complex customer concerns independently
Manage competing priorities while maintaining accuracy and service excellence
Support or mentor new team members

Requirements

What you’ll need

High school diploma or general education degree (GED) preferred
Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role
Entry level computer skills
Strong customer service and phone etiquette skills
Ability to handle complex customer interactions and resolve concerns independently
Excellent verbal and written communication skills
Ability to demonstrate empathy, professionalism, patience, and active listening
Ability to manage competing priorities while maintaining accuracy and service excellence
Strong critical thinking and problem-solving skills
Experience navigating multiple computer applications and systems simultaneously
Ability to learn new systems, workflows, and processes
Experience managing multiple priorities in a fast-paced environment preferred
Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
Experience mentoring or supporting new team members
Must reside in Alabama, Delaware, Florida, Georgia, Maryland, Pennsylvania, Tennessee, or Texas

Benefits

Comp & perks

Total rewards package supporting employees’ health, life, career, and retirement
Employee health benefits
Life benefits
Career support
Retirement benefits