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Patient Access Specialist II – Practice Operations
University of Maryland Faculty Physicians. Respond to a high volume of appointment requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills, effective communication, and the ability to manage multiple priorities in a fast-paced healthcare environment. Proficient in medical scheduling, registration, and insurance verification processes.
Highest-signal resume keywords
Customer Service ExperienceMedical Scheduling KnowledgeStrong Communication SkillsProblem-Solving SkillsExperience in Healthcare Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical SchedulingInsurance RegistrationDemographic CollectionAppointment ManagementInsurance Verification
Soft Skills
EmpathyActive ListeningProfessionalismPatienceCritical Thinking
Tools & Technologies
Computer ApplicationsElectronic Messaging Systems
Industry Keywords
Patient AccessService-Oriented RoleHealthcare AdministrationFast-Paced Environment
About the role
Key responsibilities & impact- Respond to a high volume of appointment requests
- Handle telephone calls, emails, work queues, and other electronic messages
- Schedule appropriate medical exams, procedures, and tests
- Perform demographic collection and insurance registration as applicable
Requirements
What you’ll need- High school diploma or general education degree (GED) preferred
- Minimum 2 years of experience in customer service, patient access, healthcare administration, or related service-oriented role
- Entry level computer skills
- Strong customer service and phone etiquette skills
- Ability to handle complex customer interactions and resolve concerns independently
- Excellent verbal and written communication skills
- Ability to demonstrate empathy, professionalism, patience, and active listening
- Ability to manage competing priorities while maintaining accuracy and service excellence
- Strong critical thinking and problem-solving skills
- Experience navigating multiple computer applications and systems simultaneously
- Ability to learn new systems, workflows, and processes
- Experience managing multiple priorities in a fast-paced environment preferred
- Knowledge of medical scheduling, registration, insurance verification, or prior authorization processes
- Experience mentoring or supporting new team members
- Must reside in Alabama, Delaware, Florida, Georgia, Maryland, Pennsylvania, Tennessee, or Texas
Benefits
Comp & perks- Total rewards package supporting employees' health, life, career and retirement
- Health benefits
- Life benefits
- Career support
- Retirement benefits