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Clinical Business Operations Representative 2
University of Miami. Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and organizational skills in managing patient care information, scheduling, and coordinating clinical operations while ensuring compliance with HIPAA and other regulatory standards. Exhibits effective communication abilities and a commitment to maintaining confidentiality and customer satisfaction.
Highest-signal resume keywords
Patient Care CoordinationData Entry AccuracyHIPAA ComplianceEffective CommunicationClinical Operations Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient SchedulingDocument ManagementClinical Record ReviewTriageAppointment ConfirmationData CollectionOrganizing DataAnalyzing DataMaintaining Clerical Systems
Soft Skills
Effective CommunicationCollaborationIndependenceCustomer SatisfactionConfidentiality Maintenance
Tools & Technologies
HIMPACSUChartImaging SoftwareRecords-Retention Systems
Industry Keywords
Clinical OperationsJoint CommissionAHCAACRFlorida Department of HealthFDA/MQSA
About the role
Key responsibilities & impact- Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations
- Perform administrative and receptionist functions, including answering calls, managing patients, and acquiring patient care information and records
- Obtain and review patient demographic, insurance, referral, authorization, signature, and clinical record information
- Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
- Greet visitors and callers, handle inquiries, and direct them to appropriate employees
- Coordinate with physicians, managers, peers, trainees, staff, referring physician offices, and other clinical departments
- Review daily scheduled orders, prepare supporting documentation, and obtain missing orders
- Contact patients to confirm appointments and provide appointment and preparation instructions
- Request, submit, import, and export patient records, images, and documents through archives, HIM, PACS, and UChart
- Direct patients to dressing rooms and prepare them for imaging
- Schedule recall breast exams, breast biopsies, fine needle localizations, and stereotactic biopsies
- Review MRI screening questionnaires and confirm information accuracy
- Serve as point of contact regarding exam orders, scheduling criteria, and add-on studies
- Ensure distribution of radiology reports to ordering physicians
- Maintain accurate clerical systems and records and manage document services with the records-retention vendor
- Support imaging-counter workflow and process film jacket/CD requests by telephone, fax, or in person
- Release digital information and ensure records availability to patients, physicians, and clinical staff
- Participate in training personnel and maintain a neat, clean, and organized imaging area
- Ensure customer satisfaction while maintaining confidentiality and HIPAA compliance
Requirements
What you’ll need- High school diploma or equivalent
- Minimum 3 year of relevant experience
- Skill in data entry with minimal errors
- Ability to communicate effectively in both oral and written form
- Ability to work evenings, nights, and weekends as necessary
- Skill in collecting, organizing, and analyzing data
- Ability to work independently and/or in a collaborative environment
- Commitment to the University’s core values
- Ability to maintain confidentiality
- Adherence to University, unit-level, hospital, Joint Commission, AHCA, ACR, Florida Department of Health, FDA/MQSA, HIPAA, and other applicable policies and requirements
- Certification and licensing: Not Applicable
Benefits
Comp & perks- Competitive salaries
- Medical insurance
- Dental insurance
- Tuition remission