University of Miami

Nurse

• Deliver medical care to a wide variety of patients
• Examine and treat patients independently and in autonomous collaboration with other health care professionals
• Ensure illness and injury care, disease prevention, diagnosis, treatment, and recovery
• Prescribe medications and order diagnostic tests
• Advise patients about continuing care
• Perform and document complete physical examinations and comprehensive health histories
• Perform age-appropriate histories and physical examinations
• Order and interpret diagnostic and therapeutic tests
• Prescribe pharmacologic and non-pharmacologic treatment modalities
• Implement interventions to support physiologic stability
• Monitor intervention effectiveness
• Facilitate patient transitions between health care settings
• Collaborate with multidisciplinary team members and make referrals
• Provide educational tools for staff, patients, and families
• Provide outpatient medical care by collecting histories and performing physical, neurological, and gynecological/obstetric assessments
• Perform screening and diagnostic procedures such as Pap smears, cultures, colposcopy, LEEP, cryotherapy, biopsies, endocervical curettage, and IUD insertion/removal
• Consult and refer complicated medical problems
• Recruit and manage patients for OB/GYN research trials
• Monitor and alter drug therapies and initiate therapies according to protocols
• Follow up on abnormal laboratory tests
• Educate patients and participate in patient/family interventions
• Assist with clinic nursing staff development
• Organize and implement clinical research projects
• Screen and recruit clinical study subjects and review study data
• Develop programs to educate and mentor nursing staff
• Participate in performance improvement, quality improvement, and patient safety activities
• Assist with accreditation and regulatory compliance
• Order labs, diagnostic imaging, and medications
• Communicate treatment options and plans to patients
• Follow up with patients regarding test results
• Help nursing staff formulate and communicate treatment plans
• Perform other duties as assigned

Advanced Practice Registered Nurse – Obstetrics and Gynecology

Technician

• Perform ophthalmic testing, measurements, and specialty-specific procedures
• Prepare patients for diagnostic studies, treatments, and procedures
• Obtain and document patient histories, clinical findings, test results, and procedural data in the electronic medical record
• Operate ophthalmic instruments, imaging systems, and specialty equipment
• Assist physicians and care teams with examinations and procedures
• Identify and communicate abnormal findings or technical issues
• Prepare and maintain exam rooms, procedure areas, and equipment
• Perform refractive evaluations, including medical history documentation, visual acuity, depth perception, color perception, retinoscopy refraction, tonometry, slit lamp assessments, intraocular pressure measurements, axial length measurements, PAM, and topography
• Apply drops to anesthetize, dilate, or medicate eyes
• Educate patients on refractive procedures and pre- and post-operative instructions
• Conduct pre- and post-operative vital signs
• Perform specialized imaging tests
• Prepare patients for surgery
• Order and maintain clinical supplies, OR supplies, and medications
• Assist in elective and medically necessary laser procedures
• Activate and deactivate lasers on J&J and Alcon platforms
• Troubleshoot laser equipment and identify and resolve problems
• Perform daily fluency tests and calibration assessments
• Sterilize laser rooms, equipment, and instruments
• Enter patient data into laser systems
• Monitor gas supplies and change tanks when necessary
• Document procedures in the logbook
• Prepare surgical charts and nomographs for providers
• Collaborate with administrative teams and providers on refractive clinical flow

Ophthalmic Technician 1 – Refractive Services

• Deliver patient-family centered care in a culturally competent manner using evidence-based standards of quality, safety, and service
• Ensure population-specific patient care
• Oversee nurses and allied health staff in their daily practice
• Assess assigned patients and evaluate and document nursing care plans
• Report symptoms and changes in patients’ condition and vital signs
• Modify patient treatment plans based on patient responses, conditions, and physician orders
• Review, evaluate, and report diagnostic tests
• Consult with physicians and healthcare professionals to assess, plan, implement, and evaluate patient care plans
• Prepare patients for and assist with examinations, procedures, and treatments
• Provide treatment information while considering patient age and culture
• Provide psychological support
• Perform patient tests and safely administer medications within scope of practice
• Maintain accurate medication and treatment records
• Communicate plans of care to patients, families, and team members in compliance with regulatory guidelines
• Use best practices for transition of patient care
• Assist with discharge planning
• Plan, prioritize, and adjust assignments to accomplish goals and provide superior patient care
• Safely operate medical equipment
• Serve as a preceptor and assist new staff in providing care and acclimating to the healthcare environment
• Provide concise and constructive feedback
• Adhere to University and unit-level policies and procedures and safeguard University assets

Registered Nurse 2 – OBGYN

Manager

• Coordinate the overall interdisciplinary plan of care for patients from admission to discharge
• Monitor care and act as a liaison between patients/families, healthcare personnel, and insurers
• Evaluate patient needs and available resources and recommend and facilitate care plans
• Develop discharge plans using available resources to meet ongoing patient needs and encourage compliance with medical advice
• Identify patient care issues and suggest revisions to or new clinical pathways to improve quality of care
• Identify patients’ risk factors, obstacles to care, and discharge and readmission risk
• Evaluate plans of care through chart review and patient interviews
• Collaborate with the medical team to facilitate patients’ movement through the system
• Educate patients and families on the progression of care
• Promote quality care and medically appropriate services
• Facilitate ongoing insurance authorization for continued stay
• Facilitate regulatory notifications and patient signatures per policy
• Maintain knowledge of insurance reimbursement policies
• Plan and facilitate discharge and transition plans meeting patients’ physical, social, and emotional needs
• Adhere to University and unit-level policies and procedures and safeguard University assets

Case Manager, RN

• Coordinate the overall interdisciplinary plan of care for patients from admission to discharge
• Monitor care and act as a liaison between patients/families, healthcare personnel, and insurers
• Evaluate patient needs and available resources; recommend and facilitate the best-outcome care plan
• Develop discharge plans using available resources and encouraging compliance with medical advice
• Identify patient care issues and suggest revisions to or new clinical pathways to improve quality of care
• Identify patients’ risk factors, obstacles to care, and discharge/readmission risk
• Evaluate plans of care through chart review and patient interviews
• Collaborate with the medical team to facilitate patients’ movement through the system
• Educate patients and families on the progression of care
• Promote quality care and medically appropriate services
• Facilitate ongoing insurance authorization for continued stay
• Facilitate regulatory notifications and patient signatures per policy
• Maintain knowledge of insurance reimbursement policies
• Plan and facilitate discharge and transition plans addressing patients’ physical, social, and emotional needs
• Adhere to University and unit-level policies and procedures and safeguard University assets

• Conduct initial, concurrent, and retrospective chart reviews for clinical utilization and authorization
• Coordinate with the healthcare team for optimal and efficient patient outcomes while avoiding treatment delays and authorization denials
• Manage a designated patient caseload
• Communicate progress and determinations to the clinical team and/or patient
• Monitor care and act as a liaison between patients/families, healthcare personnel, and insurers
• Evaluate patient needs and available resources
• Recommend and facilitate outcomes that meet ongoing patient needs and encourage compliance with medical advice
• Perform prospective reviews for services requiring prior authorization and concurrent reviews for continuation-of-care services
• Follow authorization processes using payer criteria or clinical guidelines
• Review coverage benefits and payer policy limitations
• Facilitate communication of denials and Peer-to-Peer requests
• Identify treatment delays or inappropriate utilization and assist with alternative treatment coordination
• Communicate authorization status and determinations
• Communicate barriers or potential delays to leadership
• Identify expedited requests and prioritize caseload
• Maintain knowledge of payer reimbursement policies and clinical guidelines

Oncology Prior Authorization Case Manager, Non-RN

• Deliver medical care to a wide variety of patients in acute and outpatient oncology settings
• Examine and treat patients independently while collaborating with healthcare professionals
• Manage illness and injury, including disease prevention, diagnosis, treatment, and recovery
• Prescribe medications and order and interpret diagnostic and therapeutic tests
• Perform and document complete physical examinations and comprehensive health histories
• Implement interventions to maintain or regain physiologic stability and monitor effectiveness
• Facilitate patient transitions between healthcare settings, including admissions, transfers, and discharges
• Make referrals and collaborate with multidisciplinary team members
• Provide education to staff, patients, and families
• Serve as a role model and mentor for staff, APP students, Fellows, nursing staff, and nursing students
• Coordinate and standardize advanced practice processes across patient care services and collaborative teams
• Participate in or lead hospital committees, quality improvement, research projects, and unit councils
• Co-lead development of new services or strategic performance improvement initiatives
• Participate in survivorship and long-term patient care
• Travel to the SCCC main campus and satellite locations to provide outpatient, survivorship, and walk-in care
• Provide outpatient oncology and infusion/chemotherapy treatment unit coverage, including on-call, weekends, and cross coverage
• Provide patient and family education regarding disease processes, treatment options, complications, medications, discharge planning, and lifestyle modification
• Coordinate patient care, documentation, transfers, referrals, and communication with physicians and care teams
• Collect data for patient and program evaluation and participate in quality assessment and improvement activities
• Respond to emergencies and rapid responses
• Collaborate with pharmacy, nursing, physicians, and other disciplines to optimize care and infusion-center workflows
• Obtain informed consent when indicated
• Perform triage, develop care plans, determine urgency, and escalate cases to attending physicians/providers
• Provide symptom management for cancer- and treatment-related side effects
• Perform designated procedures after competency demonstration and credentialing
• Ensure compliance with legal, billing, regulatory, and clinical policies
• Communicate daily with triage nurses regarding patients requiring symptom-management clinic visits
• Conduct educational in-services for staff on infusion-center topics

Advanced Practice Registered Nurse – Medical Oncology, Per Diem

• Deliver medical care to a wide variety of patients
• Examine and treat patients independently and in autonomous collaboration with other healthcare professionals
• Provide illness and injury care, disease prevention, diagnosis, treatment, and recovery support
• Prescribe medications and order diagnostic tests
• Advise patients about continuing care
• Perform and document complete physical examinations and comprehensive health histories
• Order and interpret diagnostic and therapeutic tests
• Prescribe pharmacologic and non-pharmacologic treatments
• Implement interventions to support physiologic stability
• Monitor intervention effectiveness
• Facilitate patient transitions between healthcare settings, including admissions, transfers, and discharges
• Collaborate with multidisciplinary team members and make appropriate referrals
• Provide educational tools to staff, patients, and families
• Assess physical and psychosocial status through interviews, histories, examinations, and diagnostic studies
• Formulate treatment plans with physicians and follow up on health problems
• Write prescriptions for medications and blood products in accordance with written practice protocols
• Request consultations from physicians and other healthcare professionals
• Assess and follow consult patients independently when needed
• Interpret study and test findings and intervene accordingly
• Evaluate quality of care and recommend improvements
• Initiate therapeutic plans consistent with patients’ continuing healthcare needs
• Answer patient inquiries by telephone and UChart In-Basket
• Assist with family dynamics and coping mechanisms during acute and chronic care
• Conduct or participate in multidisciplinary rounds
• Perform patient triage and determine urgency of physician evaluation
• Provide symptom management for oncologic treatment side effects
• Respond to medical and oncologic emergencies in CTU/clinics
• Assist with peer-to-peer authorizations and medical forms
• Ensure office operations run smoothly and communicate with referring physicians and patients
• Perform bone marrow biopsies and other procedures as needed
• Rotate weekend and holiday call coverage
• Rotate Hematology/Oncology consultations and inpatient care at UMH
• Coordinate with triage nurses on OCC clinic additions
• Facilitate clinical research protocols and coordinate patient care with research staff

Advanced Practice Registered Nurse – Medical Oncology

Associate

• Provide comprehensive outpatient psychiatric evaluation and treatment for patients with substance use disorders and co-occurring psychiatric conditions
• Deliver evidence-based pharmacologic and psychotherapeutic interventions for substance use disorders
• Provide medication treatment for opioid use disorder and other substance use disorders as clinically appropriate
• Develop longitudinal, individualized treatment plans in collaboration with patients and multidisciplinary care teams
• Teach and supervise medical students, psychiatry residents, fellows, and other learners
• Participate in clinical innovation, quality improvement, scholarly activity, and/or clinical research
• Collaborate with faculty across Psychiatry and other disciplines on addiction and Rapid Neurotherapeutics initiatives

Associate Professor – Clinical Psychiatry and Behavioral Sciences, Neurotherapeutics

Business Operations

• Serve as a lead to Clinical Business Operations Representatives
• Facilitate prompt resolution of highly complex pre- and post-care problems in daily clinical operations
• Perform administrative and receptionist functions, including answering incoming calls, managing patients, and acquiring necessary patient care and records
• Assist patients in a courteous, efficient, and professional manner while ensuring adherence to service standards
• Manage expectations surrounding pre- and post-patient care
• Provide guidance, support, training, and continuous improvement assistance to Clinical Business Operations Representatives
• Obtain and review patient demographic, insurance, and referral information
• Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
• Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
• Greet visitors and callers, handle inquiries, and direct them to appropriate employees
• Collaborate with employees to solve problems and improve practice workflow
• Provide coverage for co-workers as assigned or needed
• Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff
• Schedule and coordinate colonoscopies, EGD procedures, and surgeries for pre- and post-transplant patients
• Work in Cerner and OTTR with transplant service lines to facilitate the pre-transplant process
• Collaborate with Jackson clinical operation leaders on scheduling pre- and post-transplant patients
• Participate in organ-specific quality and operational meetings
• Provide coverage for CBORs in TID, Psychiatry, Nephrology, Hepatology/Cardiology, Pulmonology, or Critical Care
• Maintain confidentiality and safeguard University assets
• Perform other duties and responsibilities as necessary

Clinical Business Operations Specialist

• Serve as the initial point of contact for patients entering the health system
• Triage new patient appointments and assure timely scheduling
• Review outside medical records, test results, and documentation for initial visits
• Assess barriers to care and facilitate referrals to support services and community organizations
• Educate patients and families about diagnoses, treatment plans, treatment options, side effects, survivorship, wellness, and prevention
• Support patients throughout the care continuum, including active treatment, survivorship, chronic cancer management, and end-of-life care
• Coordinate care with multidisciplinary teams, physicians, caregivers, staff, and referring providers
• Facilitate appointments, diagnostic testing, procedures, clinical trial referrals, and continuity of care
• Provide psychosocial screening, shared decision-making support, and referrals to social and financial services
• Attend Tumor Board conferences and coordinate post-conference care
• Track patients through EPIC and ensure required follow-up milestones are met
• Document patient encounters and services provided
• Participate in nurse navigator program development, performance improvement, education, outreach, and staff orientation
• Maintain compliance with University policies and healthcare regulations

Nurse Navigator

Administrative Assistant

• Provide administrative and clerical support to the Division Chief for Nephrology at UHealth
• Manage calendars and schedule candidates, events, and business-related activities
• Submit and process faculty reimbursements and expense reports
• Manage and update the CME expense tracker for Nephrology faculty
• Facilitate the Annual Faculty Evaluation process
• Facilitate the yearly Nephrology CME lecture series
• Facilitate the APT process for the Division of Nephrology
• Facilitate voluntary faculty appointments and re-appointments annually
• Draft original correspondence for Chief review and signature
• Assist with the Division of Nephrology’s annual report
• Credential and recredential providers and maintain lists of licenses, DEAs, and Medicaid/Medicare numbers
• Maintain CVs and biosketches for the Chief and faculty; enter CVs in Digital Measures
• Schedule and prepare monthly faculty meetings, including agendas and minutes
• Coordinate rotations for visiting scholars
• Plan and coordinate special events and faculty recruitment visits
• Assist with coordination of legally requested faculty meetings
• Provide administrative and clerical coverage for other Sr. Administrative Assistants as needed

Senior Administrative Assistant

Clinical Coordinator

• Develop, organize, produce, and evaluate departmental program offerings
• Provide general oversight of daily program activities
• Monitor program financial performance and assist with budget planning
• Evaluate program effectiveness, analyze results, and recommend actions
• Coordinate clinical program activities across departments and staff
• Facilitate communication among stakeholders and develop collaborative partnerships
• Train, develop, and empower staff
• Develop departmental communications and promotional materials
• Prepare reports, including financial statements and management records
• Oversee radiology imaging dashboards and monitor AI algorithm performance
• Track imaging studies, run pending reports, identify delays, and expedite STAT cases
• Coordinate pending imaging reports, second opinions, addenda, and report finalization
• Run leadership and operational reports, including 90-day pending studies, mammography pending lists, OBS reports, and STAT reports
• Investigate studies over turnaround time by reviewing PACS audit trails and coordinating with radiologists and technologists
• Coordinate clinical matters and peer-to-peer consultations between radiologists and ordering providers
• Monitor AI-generated reports and support AIDOC workflows within required turnaround times
• Develop and implement policies for AI use and imaging dashboards
• Support radiology clinical operations across eight divisions
• Provide support for STAT, VIP, critical findings, phone, email, Haiku, and physician requests
• Support OCC Clinic requests at UMHC and DFB within 60-minute turnaround times
• Provide Saturday coverage and expedite OBS and STAT interpretation requests using EPIC, PACS, and PowerScribe
• Manage clinical communications, departmental email, contact directories, and Haiku messages
• Maintain 24 standard operating procedures for CPC tasks
• Open UM IT/PACS tickets and resolve imaging, MRN, report, filter, accession, and film library issues
• Maintain research databases and identify cases for research projects when applicable
• Complete professional development meetings, special projects, team huddles, assigned CBLs, and other duties

Clinical Program Coordinator

Financial Planning and Analysis

• Examine the organization’s financial status by collecting, monitoring, and studying data
• Develop projections, reports, and presentations to support senior management’s financial decision-making
• Establish and enforce policies and procedures supporting departmental financial goals and objectives
• Develop, prepare, and coordinate financial analysis documentation, including budgets, forecasts, projections, expense performance, and presentations
• Identify trends and developments in competitive environments and recommend actions to senior management
• Provide analytical evaluation for forward-looking financial and business projects
• Devise financial forecasting and account reconciliations
• Review reports and ensure financial information is recorded accurately
• Compare results with plans and forecasts and recommend adjustments
• Train and oversee junior staff to ensure accurate and efficient work products
• Assist with department and project budgets
• Design and build financial models for growth and expansion scenarios
• Develop performance and productivity dashboards, models, and analyses
• Determine profitability and pricing for product offerings and develop performance indicators
• Conduct research on strategic initiatives
• Liaise with departments, vendors, and external parties
• Adhere to University and unit-level policies and procedures and safeguard University assets

Financial Analyst 3

Physician Assistant

• Perform multi-skilled tasks assisting medical providers
• Assist patients with healthcare management and clinical procedures under physician supervision
• Provide hands-on patient care while adhering to regulatory requirements, standards of care, and institutional policies
• Recognize and respond to emergencies and maintain professional and ethical standards
• Monitor quality of care and support a compassionate healing environment
• Support safe delivery of care with the Nurse Manager, Nurse Supervisor, Charge Nurse, or designee
• Support patients’ individual needs, spiritual beliefs, and practices
• Establish trusting relationships with patients and families and provide emotional support
• Prioritize and integrate multiple requests and work expectations safely and professionally
• Communicate with patients, families, and team members in a timely manner
• Participate in unit/clinic programs and meetings and contribute to team building
• Use technology for communication, documentation, and clinical information
• Maintain current clinical competencies and professional development
• Ensure HIPAA and State/Federal regulatory compliance
• Prepare treatment and examination rooms and assist providers with physical examinations
• Manage and triage In-Basket messages, including patient calls, clinical requests, prescription/refill requests, scheduling, results, and follow-up
• Process medical records, forms, and clinical documentation
• Coordinate the Fast Track Clinic, scheduling, and patient coordination
• Manage medication and imaging prior authorizations
• Obtain, process, and distribute faxes
• Complete scanning and document management
• Provide clerical and administrative support to providers and clinical staff
• Coordinate follow-up on patient needs to prevent delays in care
• Serve as a team resource and maintain efficient departmental workflows
• Support increasing patient volume, access needs, and operational demands

Advanced Practice Registered Nurse – Obstetrics and Gynecology

Ophthalmic Technician 1 – Refractive Services

Registered Nurse 2 – OBGYN

Case Manager, RN

Case Manager, RN

Oncology Prior Authorization Case Manager, Non-RN

Advanced Practice Registered Nurse – Medical Oncology, Per Diem

Advanced Practice Registered Nurse – Medical Oncology

Associate Professor – Clinical Psychiatry and Behavioral Sciences, Neurotherapeutics

Clinical Business Operations Specialist

Nurse Navigator

Senior Administrative Assistant

Clinical Program Coordinator

Financial Analyst 3

Certified Medical Assistant 3