Clinical Business Operations Representative 2

University of Miami

. Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations .

Posted 10/28/2026full-timeMiami • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and communication skills while efficiently managing patient care information and collaborating with healthcare teams. Adapts to changing priorities and maintains confidentiality in compliance with university policies.

Highest-signal resume keywords

Patient Care ManagementAdministrative FunctionsCommunication SkillsOffice Software ProficiencyTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ReviewTriage Incoming CallsData ManagementProblem ResolutionInsurance Information Handling

Soft Skills

Customer ServiceAdaptabilityProfessionalismInterpersonal SkillsConfidentiality

Tools & Technologies

Office SoftwareComputer Applications

Industry Keywords

Clinical OperationsHealthcare AdministrationPatient DemographicsReferral InformationService Standards

About the role

Key responsibilities & impact

Facilitate prompt resolution of problems related to pre- and post-care in daily clinical operations
Perform general administrative and receptionist functions
Answer incoming calls and manage patients efficiently
Acquire necessary patient care information and records
Assist patients courteously, efficiently, and professionally
Ensure adherence to divisional and departmental service standards
Obtain or review patient demographic, insurance, and referral information
Manage expectations surrounding pre- and post-patient care
Review clinical records for completeness, authorizations, signatures, missing data, and other patient information
Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
Greet visitors and callers, handle inquiries, and direct them to appropriate employees
Collaborate with coworkers to solve problems and improve practice efficiency
Provide coverage for coworkers when assigned or needed
Promote effective communication with physicians, managers, peers, trainees, and staff
Maintain confidentiality and adhere to University and unit-level policies and procedures
Safeguard University assets

Requirements

What you’ll need

High School diploma or equivalent required
Minimum 2 years of relevant experience required
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
Ability to work collaboratively with others and contribute to a team environment
Skilled in using office software, technology, and relevant computer applications
Strong and clear written and verbal communication skills
Any appropriate combination of relevant education, experience and/or certifications may be considered

Benefits

Comp & perks

Medical insurance
Dental insurance
Tuition remission
Comprehensive benefits package