Clinical Business Operations Representative 3

University of Miami

. Facilitate prompt resolution of problems related to pre- and post-care arising in daily clinical operations .

Posted 10/22/2026full-timeMiami • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and communication skills essential for managing patient interactions and clinical operations. Proficient in data entry, problem resolution, and maintaining confidentiality while adhering to service standards.

Highest-signal resume keywords

Data Entry SkillsEffective CommunicationPatient Care ManagementProblem ResolutionCollaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CollectionData OrganizationData AnalysisClinical Record ReviewPatient Demographic Management

Soft Skills

Customer ServiceProfessionalismTeamworkAdaptabilityConfidentiality

Tools & Technologies

Patient Management SoftwareCommunication Tools

Industry Keywords

Clinical OperationsAdministrative FunctionsService StandardsUniversity PoliciesPatient Care

About the role

Key responsibilities & impact

Facilitate prompt resolution of problems related to pre- and post-care arising in daily clinical operations
Perform general administrative and receptionist functions
Answer incoming calls and manage patients efficiently
Acquire necessary patient care information and records
Assist patients courteously, efficiently, and professionally
Ensure adherence to divisional and departmental service standards
Manage expectations surrounding pre- and post-patient care
Obtain or review patient demographic, insurance, and referral information
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
Greet visitors and callers, handle inquiries, and direct them to appropriate employees
Work cooperatively with fellow employees to solve problems and improve practice flow
Provide coverage for co-workers when assigned or needed
Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff
Maintain confidentiality of all information
Adhere to University and unit-level policies and procedures and safeguard University assets

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2 years of relevant experience
Skill in data entry with minimal errors
Ability to communicate effectively in both oral and written form
Ability to work evenings, nights, and weekends as necessary
Skill in collecting, organizing, and analyzing data
Ability to work independently and/or in a collaborative environment
Commitment to the University’s core values
Any appropriate combination of relevant education, experience and/or certifications may be considered

Benefits

Comp & perks

Competitive salaries
Medical insurance
Dental insurance
Tuition remission
Comprehensive benefits package