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Clinical Business Operations Representative 3
University of Miami. Facilitate prompt resolution of problems related to pre- and post-care arising in daily clinical operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and communication skills essential for managing patient interactions and clinical operations. Proficient in data entry, record management, and coordinating schedules while maintaining confidentiality and adhering to policies.
Highest-signal resume keywords
Patient ManagementData Entry SkillsEffective CommunicationRecord KeepingAppointment Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryRecord ManagementClinical Record ReviewPre-Authorization ProcessingData Analysis
Soft Skills
Effective CommunicationCollaborationProblem ResolutionCustomer Service
Tools & Technologies
UChartBOX
Industry Keywords
Clinical OperationsPatient CareMedical NecessityConfidentialityAdministrative Functions
About the role
Key responsibilities & impact- Facilitate prompt resolution of problems related to pre- and post-care arising in daily clinical operations
- Perform general administrative and receptionist functions
- Answer incoming calls, triage calls, respond to questions, direct calls, and document messages
- Manage patients efficiently and courteously
- Obtain and review patient demographic, insurance, referral, and clinical record information
- Review clinical records for completeness, including authorizations, signatures, and missing data
- Obtain pre-authorization for medications, diagnostic exams, and procedures
- Coordinate medical necessity letters and patient assistance program documents under nurse and/or physician supervision
- Communicate with internal and external facilities regarding orders and prescriptions
- Coordinate physician schedules and outpatient clinics
- Coordinate and supervise appointments for VIP and international patients
- Maintain records and files in BOX and UChart; scan outside medical records and documents
- Acquire materials needed for patient visits, including medical records and x-rays
- Communicate schedule delays to patients
- Respond to medical records inquiries in person, via fax, telephone, and email
- Proactively manage physician clinical schedules, appointment access, capacity, and waiting lists
- Manage the UChart Inbasket for the assigned division
- Maintain confidentiality and adhere to University and unit-level policies and procedures
- Work cooperatively with clinical operations staff and coworkers to ensure smooth practice operations
Requirements
What you’ll need- High school diploma or equivalent
- Minimum 2 years of relevant experience
- Skill in data entry with minimal errors
- Ability to communicate effectively in both oral and written form
- Ability to work evenings, nights, and weekends as necessary
- Skill in collecting, organizing, and analyzing data
- Ability to work independently and/or in a collaborative environment
- Commitment to the University’s core values
- Any appropriate combination of relevant education, experience and/or certifications may be considered
Benefits
Comp & perks- Competitive salaries
- Comprehensive benefits package including medical, dental, tuition remission and more