Clinical Business Operations Specialist

University of Miami

. Serve as a lead to Clinical Business Operations Representatives .

Posted 9/22/2026full-timeBoca Raton • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical operations management, patient care coordination, and effective communication with diverse stakeholders. Proficient in utilizing office software and managing complex patient information while ensuring adherence to confidentiality and service standards.

Highest-signal resume keywords

Clinical Operations ManagementPatient Care CoordinationEffective CommunicationOffice Software ProficiencyConfidentiality Adherence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementTriage ProceduresScheduling ProceduresData ReviewAdministrative Functions

Soft Skills

Team CollaborationProblem SolvingCustomer ServiceAdaptabilityClear Communication

Tools & Technologies

CernerOTTROffice Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Clinical Business OperationsPre-Transplant ProcessPatient DemographicsInsurance InformationQuality Meetings

About the role

Key responsibilities & impact

Serve as a lead to Clinical Business Operations Representatives
Facilitate prompt resolution of highly complex pre- and post-care problems in daily clinical operations
Perform administrative and receptionist functions, including answering incoming calls, managing patients, and acquiring necessary patient care and records
Assist patients in a courteous, efficient, and professional manner while ensuring adherence to service standards
Manage expectations surrounding pre- and post-patient care
Provide guidance, support, training, and continuous improvement assistance to Clinical Business Operations Representatives
Obtain and review patient demographic, insurance, and referral information
Review clinical records for completeness, including authorizations, signatures, missing data, and other patient information
Triage incoming calls, respond to questions, direct calls, and document messages in appropriate software
Greet visitors and callers, handle inquiries, and direct them to appropriate employees
Collaborate with employees to solve problems and improve practice workflow
Provide coverage for co-workers as assigned or needed
Develop and promote effective communication methods with physicians, managers, peers, trainees, and staff
Schedule and coordinate colonoscopies, EGD procedures, and surgeries for pre- and post-transplant patients
Work in Cerner and OTTR with transplant service lines to facilitate the pre-transplant process
Collaborate with Jackson clinical operation leaders on scheduling pre- and post-transplant patients
Participate in organ-specific quality and operational meetings
Provide coverage for CBORs in TID, Psychiatry, Nephrology, Hepatology/Cardiology, Pulmonology, or Critical Care
Maintain confidentiality and safeguard University assets
Perform other duties and responsibilities as necessary

Requirements

What you’ll need

High School Diploma or equivalent/relevant experience, certification or license
Minimum 3 years of relevant experience required
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
Ability to work collaboratively with others and contribute to a team environment
Skilled in using office software, technology, and relevant computer applications
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
Ability to maintain confidentiality
Adherence to University and unit-level policies and procedures

Benefits

Comp & perks

Competitive salaries
Comprehensive benefits package including medical, dental, tuition remission and more