Endpoint Services Technician

University of Miami

. Act as first point of contact in the problem determination process for endpoint solutions and network issues .

Posted 10/26/2026full-timeMiami • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting and maintaining endpoint devices, ensuring quality customer service and effective communication with clients. Capable of managing help desk tickets and adhering to organizational policies while collaborating within a team environment.

Highest-signal resume keywords

Endpoint Device TroubleshootingHelp Desk Ticket ManagementCustomer Service SkillsInstallation and ConfigurationWritten and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint Device MaintenanceSoftware InstallationConfiguration ManagementTroubleshootingHelp Desk Support

Soft Skills

Team CollaborationAdaptabilityTime Management

Tools & Technologies

Office SoftwareComputer Applications

Industry Keywords

Service Center TicketsUniversity PoliciesProblem Determination Process

About the role

Key responsibilities & impact

Act as first point of contact in the problem determination process for endpoint solutions and network issues
Provide quality customer service to all clients in a timely and professional manner
Organize and prioritize support requests
Monitor, administer, track, and verify completion of help desk tickets
Assist staff with installation, configuration, and ongoing usability of endpoint devices, peripheral equipment, and software
Prepare, install, test, and certify endpoint configurations, including software drivers
Conduct basic troubleshooting for endpoint devices
Perform regular maintenance and updates on endpoint devices
Load and configure software on endpoint devices
Verify software functionality and escalate issues
Decommission replaced hardware
Complete, update, and close Service Center tickets
Adhere to University and unit-level policies and procedures and safeguard University assets

Requirements

What you’ll need

High School Diploma or equivalent
Minimum 1 year of relevant experience required
Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
Ability to work collaboratively with others and contribute to a team environment
Skilled in using office software, technology, and relevant computer applications
Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
Any appropriate combination of relevant education, experience and/or certifications may be considered

Benefits

Comp & perks

Medical insurance
Dental insurance
Tuition remission
Comprehensive benefits package