Executive Director, EVP IT Integrated Services

University of Pennsylvania

. Bring the IT teams of five EVP divisions together into a single operating organization .

Posted 10/26/2026full-timePhiladelphia • Pennsylvania • United StatesLead💰 $170,000 - $270,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive IT leadership experience with a focus on operational excellence, service delivery, and strategic planning. Capable of building high-performing teams while aligning technology resources with organizational priorities and managing complex technology functions.

Highest-signal resume keywords

IT Leadership ExperienceService Delivery ManagementStrategic PlanningOperational ExcellenceTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsInfrastructure ManagementCybersecurityCloud TechnologiesEmerging TechnologiesBudget ManagementVendor ManagementService Quality ImprovementOperational EffectivenessOrganizational Resilience

Soft Skills

Communication SkillsRelationship BuildingFacilitation SkillsListening SkillsJudgment and Accountability

Industry Keywords

Higher Education ExperienceCross-Functional Team ManagementCustomer Feedback ChannelsChange ManagementInclusive Workforce Development

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Bring the IT teams of five EVP divisions together into a single operating organization
Establish clear service ownership, roles, responsibilities, and accountability across shared and specialized IT services
Determine which services should be delivered commonly versus remaining specialized
Maintain continuity of service as the organization and operating model evolve
Partner with Strategic Planning, HR, Communications, and other leaders on organizational transitions and change
Serve as the senior point of accountability for divisional vice presidents’ operational and strategic technology needs
Advise divisional leaders and translate divisional priorities into technology plans
Represent divisional needs in ISC and University IT planning and decision-making
Establish channels for customer feedback, communication, and issue resolution
Lead reliable, secure, responsive, customer-focused technology services, including applications, infrastructure, cloud, end-user services, networking, data, and technology assets
Align operations with enterprise technology, security, architecture, and data standards
Ensure operational resilience, continuity, and risk management
Use operational and customer feedback to improve service quality and simplify processes
Lead and develop IT leaders and staff across the EVP divisions
Strengthen professional development, career pathways, communities of practice, cross-training, and succession planning
Build and retain an inclusive, high-performing IT workforce
Manage the EVP IT operating budget and steward resources effectively
Align staffing, services, and technology resources with organizational priorities
Identify shared capabilities, strategic sourcing, and economies of scale
Oversee technology vendors, contracts, assets, and operational expenditures
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business, or a related field, and 10+ years of progressively responsible IT leadership experience, including oversight of technology operations, service delivery, strategic planning, and team leadership; or an equivalent combination of education and experience
Demonstrated success leading complex technology functions, managing cross-functional teams, and driving operational excellence in a large and/or decentralized environment
Experience as a trusted advisor to vice president-level executives
Ability to shape strategy and personally own issues with a strong service orientation
Proven ability to lead organizational change with sound judgment, transparency, and accountability
Ability to build high-performing teams and balance enterprise standards with specialized customer needs
Strong knowledge of IT operations, service delivery, infrastructure, applications, cybersecurity, cloud, and emerging technologies
Demonstrated ability to improve service quality, operational effectiveness, and organizational resilience
Excellent verbal and written communication, listening, facilitation, and relationship-building skills
Experience managing budgets, resources, and vendors in a complex organization
Higher education experience preferred
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children
Tuition assistance for dependent children at other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options
Investment options through TIAA and Vanguard
Substantial time away from work for vacations, personal affairs, illness, injury, and family needs
Long-term care insurance for faculty, staff, and eligible family members
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, cultural and recreational activities
Discounts and special services for arts, entertainment, transportation, mortgages, cars, cellular phone plans, movies, and theme parks
Flexible work options, including non-traditional work hours, locations, and/or job structures
Forgivable home ownership loan for eligible employees in West Philadelphia
Adoption assistance for qualified expenses, for up to two adoptions in the household