IT Desktop/AV Support Specialist

University of Pennsylvania

. Analyze functional requirements and advise users on planning, selection, implementation, and use of audio/video solutions .

Posted 10/26/2026full-timePhiladelphia • Pennsylvania • United StatesJuniorMid-Level💰 $71,733 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in audio/visual technology implementation and support, with strong capabilities in client relationship management and technical troubleshooting. Proficient in providing training and maintaining documentation while ensuring adherence to computing policies and standards.

Highest-signal resume keywords

Q-SYS Designer Level 1 CertificationDante Level 1 CertificationTechnical Knowledge of QSYS DesignerExperience with Audio Signal FlowStrong Customer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audio/Visual System TroubleshootingBill of Materials CompilationScope of Work DevelopmentRequests for ProposalsConfiguration of QSC Control SystemsDigital Signage Hardware ManagementSoftware and Firmware UpdatesTechnical Support for AV EquipmentClient Hardware and Applications KnowledgeDocumentation Contribution

Soft Skills

Excellent Interpersonal SkillsStrong Communication SkillsAbility to Work IndependentlyTeam CollaborationCustomer Service Orientation

Tools & Technologies

QSYS DesignerDante ControllerLogitech SyncMersive SolsticeWindows SupportMac Support

Certifications & Qualifications

Q-SYS Designer Level 1 CertificationDante Level 1 CertificationQ-SYS Level 2 Certification (Preferred)Dante Level 2 Certification (Preferred)

Industry Keywords

Audio/Visual TechnologiesClient Relationship ManagementTechnical SupportDigital SignageAV Integrators and Vendors

About the role

Key responsibilities & impact

Analyze functional requirements and advise users on planning, selection, implementation, and use of audio/video solutions
Provide leadership in selecting, testing, and evaluating new audio/visual technologies
Provide remote and on-site troubleshooting of audio/visual systems, including digital signage hardware
Manage software and firmware updates for existing audio/visual systems
Provide technical support for AV equipment, special events, and meetings in person, virtually, or in hybrid setups
Provide one-on-one and timely training on AV system operation
Engage daily with clients through phone, email, ticket management, and desk-side support across multiple campus locations
Establish and maintain client relationships and communicate changes and updates
Inform clients about Penn computing policies, standards, and recommended practices
Understand client office functions and needs
Manage relationships with A/V integrators and vendors
Assume ongoing responsibility for designated services and complete assigned project work
Maintain inventory, deployment logs, project milestones, and configuration files
Diagnose and resolve technical problems with computing hardware, software, and network services
Maintain knowledge of client hardware and applications
Contribute to the knowledge base, documentation, and client communications
Provide occasional evening, weekend, and recognized University holiday coverage
Engage in ongoing learning about new technology, business processes, and professional development
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required
Excellent interpersonal and communication skills, both oral and written
Ability to present technical materials
Strong customer service orientation
Experience working with various customers and colleagues while delivering technical support
Ability to work independently and as part of a team
Proficiency compiling a Bill of Materials, Scope of Work, and Requests for Proposals
Technical knowledge and experience with QSYS Designer, Dante Controller, Logitech Sync, and Mersive Solstice
Core understanding of audio signal flow, gain structure, and EQ
Experience configuring QSC control systems
Q-SYS Designer Level 1 Certification required; Q-SYS Level 2 preferred
Dante Level 1 Certification required; Dante Level 2 preferred
Experience with Windows/Mac support
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children
Tuition assistance for dependent children at other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options
Investment options through TIAA and Vanguard
Substantial time away from work
Long-term care insurance
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, museums, cultural and recreational activities
Discounts and special services for arts, entertainment, transportation, mortgages, cars, cellular phone plans, movie tickets, and theme parks
Flexible work options and non-traditional work hours, locations, and/or job structures
Forgivable home ownership loan for eligible employees in West Philadelphia
Adoption assistance for qualified expenses, up to two adoptions per household