IT Support Specialist, Wellness Support

University of Pennsylvania

. Provide support coverage and endpoint management for Saturday hours .

Posted 10/27/2026full-timePhiladelphia • Pennsylvania • United StatesJunior💰 $62,067 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for macOS and Windows operating systems, along with experience in imaging and deploying end-user systems. Capable of analyzing client requirements and resolving complex technical issues while maintaining effective communication and collaboration with diverse clients.

Highest-signal resume keywords

Technical Support For macOS And WindowsEnd-User Systems Imaging And DeploymentSupport For Virtual Desktop InfrastructureExperience With Electronic Medical Record SystemsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportImagingDeploymentEndpoint ManagementVirtual Desktop InfrastructureAzure Virtual DesktopElectronic Medical Record SystemsEpicAudio-Visual TechnologiesTechnical Documentation

Soft Skills

Client-FocusedProblem-SolvingFlexibilityAdaptabilityInterpersonal Skills

Tools & Technologies

MacOSWindowsAzure Virtual DesktopIGELImprivata

Industry Keywords

Technical GuidanceComputing HardwareSoftwareNetwork ServicesConfidentialitySecurity

Tech Stack

Tools & technologies

AzureMacOS

About the role

Key responsibilities & impact

Provide support coverage and endpoint management for Saturday hours
Participate on the HireIT Wellness support team during weekday hours
Work a hybrid schedule on an alternate Tuesday-through-Saturday schedule
Provide regular on-site support for clinical and administrative offices
Work occasional evenings and additional weekends as required
Analyze client requirements, provide technical guidance, and coordinate resources
Diagnose and resolve complex technical issues involving computing hardware, software, and network services
Review and interpret technical documentation to understand Penn’s computing environment and supported technologies
Develop and maintain technical documentation, policies, procedures, and best practices
Maintain current knowledge of emerging technologies relevant to supported systems and services
Participate in University-wide project teams, task forces, and user group meetings
Support reliable availability of computing resources for University community members
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required
Experience providing technical support for current macOS and Windows operating systems and productivity applications
Experience imaging, deploying, and supporting end-user systems in a highly managed IT environment
Experience supporting virtual desktop infrastructure and related technologies, such as Azure Virtual Desktop, IGEL, and Imprivata
Experience supporting electronic medical record (EMR) systems, particularly Epic
Experience with audio-visual technologies and/or endpoint management is a plus
Ability to work independently, manage competing priorities, and take initiative in resolving technical issues
Ability to thrive in a client-focused, technically driven environment while delivering responsive, high-quality support
Flexibility and adaptability in responding to changing priorities and varied work environments
Excellent interpersonal, verbal, and written communication skills, including the ability to explain technical concepts clearly
Demonstrated ability to build effective working relationships with diverse clients and colleagues
Commitment to maintaining the confidentiality and security of sensitive information
Ability to lead technical initiatives while collaborating effectively with others
Background checks may be required after a conditional job offer

Benefits

Comp & perks

Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits
Flexible spending accounts for eligible health care and dependent care expenses
Tuition assistance for employees, spouses, and dependent children
Tuition assistance for dependent children at other institutions
Basic, Matching, and Supplemental retirement plans
Pre-tax or Roth retirement savings options
Investment options through TIAA and Vanguard
Substantial time away from work
Long-term care insurance
Wellness and work-life programs and resources
Professional and personal development resources
Access to University libraries, athletic facilities, arboretum, art galleries, cultural and recreational activities
Discounts and special services for arts, entertainment, transportation, mortgages, cars, cellular phone plans, movie tickets, and theme parks
Flexible work options and flexible work hours
Forgivable home ownership loan for eligible employees in West Philadelphia
Adoption assistance for qualified expenses, for up to two adoptions in your household
Hybrid work schedule