Client Success Operations Specialist

University of Phoenix

. Support the Client Success and Engagement team in executing engagement strategies with employer alliances .

Posted 10/13/2026full-timeRemote • Arizona • United StatesSeniorLead💰 $44,800 - $80,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship management skills, with a focus on effective communication and organizational capabilities. Proficient in data entry, reporting, and utilizing CRM systems to support client success operations.

Highest-signal resume keywords

Client Engagement StrategiesCustomer Service ExperienceSalesforce ProficiencyTime Management SkillsInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryReportingProblem SolvingDecision MakingAdministrative Experience

Soft Skills

Interpersonal SkillsOrganizational SkillsPlanning Skills

Tools & Technologies

SalesforceMS OfficeSharePointClearslideOutlook

Industry Keywords

Client Relationship ManagementAdult LearningPost-Secondary Industry Trends

About the role

Key responsibilities & impact

Support the Client Success and Engagement team in executing engagement strategies with employer alliances
Increase client engagement and awareness of the university’s focus, mission, and programs
Execute daily activities and provide insight on department workflow
Facilitate effective management and implementation of Client Success operations
Collaborate with department management to ensure accurate pipeline and new student management reporting
Support department processes and procedures related to student tracking, data entry, and reporting
Maintain timely, accurate, and thorough documentation and reporting of activities and tasks in the client relationship management system
Perform other duties as assigned or apparent

Requirements

What you’ll need

Bachelor’s degree in business, marketing or a related field from an accredited institution and three (3) years of customer service experience including at least one (1) year of administrative experience; OR
High School Diploma or Equivalent and seven (7) years of customer service experience including at least one (1) year of administrative experience
Strong interpersonal skills to communicate professionally, persuasively, and confidently over the phone, virtual, email and in face-to-face appointments
Highly organized with strong planning, reporting, and time management skills
Demonstrated problem solving and decision-making capabilities
Knowledge of adult learning and development, industry trends, and post-secondary industry trends is a plus
Experience with Salesforce, Clearslide, MS Office, SharePoint and Outlook

Benefits

Comp & perks

Medical, dental and vision plans
Flexible Spending Accounts
Health Savings Accounts
Life and Disability insurance
Wellness incentive program
Competitive 401(k) employer match
Substantial tuition discount for you and eligible dependents
Generous time off package, including paid vacation, sick time and company holidays
Excellent benefits
Effective recognition program
Outstanding learning and development tools
Tuition vouchers for employees and their qualified family members