IT Specialist

University of Saint Mary

. Provide technical support for business and classroom technology, including computer hardware and software, desk phones, mobile devices, and audio-visual equipment .

Posted 10/13/2026full-timeLeavenworth • Kansas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support for hardware and software, including Microsoft Windows 10, M365, and audio-visual equipment. Provides exceptional customer service and effective communication while managing technical systems and troubleshooting issues.

Highest-signal resume keywords

Technical SupportMicrosoft Windows 10A+ CertificationCustomer ServiceKACE Service Desk

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Computer HardwareSoftware TroubleshootingAudio-Visual Equipment InstallationPC and Mac ConfigurationPrinter SupportWi-Fi SupportSoftware License ManagementComputer Life-Cycle ManagementTechnical DocumentationProblem Resolution

Soft Skills

Interpersonal SkillsCommunication SkillsActive ListeningTeam CollaborationProfessionalism

Tools & Technologies

KACE Service DeskMicrosoft OfficeMS TeamsWindows Operating SystemMac Operating System

Certifications & Qualifications

A+ Certification

Industry Keywords

Technical SupportCustomer-FocusedInformation TechnologyUniversity Technology SupportEnd-User Support

About the role

Key responsibilities & impact

Provide technical support for business and classroom technology, including computer hardware and software, desk phones, mobile devices, and audio-visual equipment
Respond to hardware and software problems and update hardware and software
Support printers, Wi-Fi, and peripheral devices across all USM campuses
Configure and issue laptops and maintain laptop inventory
Provide introductory training during orientation sessions
Install and support audio-visual equipment for special events
Develop expertise in assigned systems and manage technical systems supporting assigned functions
Independently assess reported problems, determine likely causes, and resolve issues promptly
Collaborate with internal and external team members
Provide end-user customer service by phone, in person, or remote control
Document calls and work orders in the KACE service desk
Respond to and troubleshoot KACE support requests
Assign service desk tickets to appropriate team members
Image, configure, and deploy PC, Mac, and laptop hardware and software
Move and install computer systems
Support conference room and classroom technology
Maintain current knowledge of office applications and Windows and Mac operating systems
Assist with software license installation and management
Perform computer life-cycle management, including ownership transfer and disposal
Schedule, prioritize, and complete projects and tasks effectively
Implement security measures and maintain a security mindset
Create and use knowledge-base and support documentation to diagnose and resolve technical problems
Provide information and status updates as requested
Maintain accurate client network documentation
Perform other job-related duties as assigned

Requirements

What you’ll need

Associate’s degree from an accredited Information Technology Program or 1–2 years related experience
Familiarity with Microsoft Windows 10, M365, Microsoft Office products, and MS Teams
A+ certification and familiarity with Macs desired
Effective interpersonal and communication skills
Affinity with the overall mission of the University of Saint Mary
Ability to project a positive, professional, customer-focused image for the university
Ability to work independently or as part of a team in a professional and confidential manner
Must pass required background screening as appropriate
Strong active listening and people skills
Submit a cover letter, resume, and contact information for at least three current professional references
Occasional Saturday and out-of-hours support availability
Ability to explain technical problems in layman's terms

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
University-paid basic life and AD&D insurance
Short-term disability
Long-term disability
Tuition remission for the employee, spouse, and dependents under 24
Equal Opportunity Employer