University of Saint Mary

IT Support

• Provide technical support for business and classroom technology, including computer hardware and software, desk phones, mobile devices, and audio-visual equipment
• Respond to hardware and software problems and update hardware and software
• Support printers, Wi-Fi, and peripheral devices across all USM campuses
• Configure and issue laptops and maintain laptop inventory
• Provide introductory training during orientation sessions
• Install and support audio-visual equipment for special events
• Develop expertise in assigned systems and manage technical systems supporting assigned functions
• Independently assess reported problems, determine likely causes, and resolve issues promptly
• Collaborate with internal and external team members
• Provide end-user customer service by phone, in person, or remote control
• Document calls and work orders in the KACE service desk
• Respond to and troubleshoot KACE support requests
• Assign service desk tickets to appropriate team members
• Image, configure, and deploy PC, Mac, and laptop hardware and software
• Move and install computer systems
• Support conference room and classroom technology
• Maintain current knowledge of office applications and Windows and Mac operating systems
• Assist with software license installation and management
• Perform computer life-cycle management, including ownership transfer and disposal
• Schedule, prioritize, and complete projects and tasks effectively
• Implement security measures and maintain a security mindset
• Create and use knowledge-base and support documentation to diagnose and resolve technical problems
• Provide information and status updates as requested
• Maintain accurate client network documentation
• Perform other job-related duties as assigned

Explore IT Specialist at University of Saint Mary. Review requirements and application details.