ATS Business Analyst, Exam Officer

University of Toronto Entrepreneurship

. Support the back-end, technical, and business analysis needs of the Accommodated Testing Services unit .

Posted 10/8/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$84,564 - CA$108,145 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing and documenting business requirements, implementing adaptive technology solutions, and providing exceptional customer service in accommodated testing environments. Proficient in managing academic accommodations and supporting exam administration processes.

Highest-signal resume keywords

Business AnalysisAdaptive Technology ImplementationAcademic Accommodations KnowledgeMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements AnalysisQuality Assurance ChecksTechnical Problem-SolvingChange ManagementExam Systems ExperienceMicrosoft Excel (Including Macros)Microsoft WordMicrosoft PowerPointMicrosoft OutlookMail Merges

Soft Skills

Oral CommunicationWritten CommunicationInterpersonal SkillsNegotiation SkillsConflict Resolution

Tools & Technologies

QuercusCrowdmarkProctorUCISROSI

Industry Keywords

Accommodated Testing ServicesExam AdministrationStudent AccommodationDigital PlatformsPolicies and Procedures

About the role

Key responsibilities & impact

Support the back-end, technical, and business analysis needs of the Accommodated Testing Services unit
Analyze and document business requirements, assess needs, and contribute to business systems development
Conduct quality assurance checks and maintain information on digital platforms
Research and implement adaptive technology solutions for accommodated exams
Analyze existing systems and develop technical solutions for system improvements
Implement plans and process improvements for exam administration activities
Coordinate student accommodation needs and implement online and remote exam accommodations
Respond to complaints, resolve exam-related issues, and escalate problems as required
Communicate with instructors, students, and campus partners to find mutually agreeable solutions
Support front-line activity during peak periods
Draft and edit print and online communications
Stay informed about policies, procedures, regulations, and new technology
Provide orientation on work procedures and practices

Requirements

What you’ll need

Bachelor's Degree or acceptable combination of equivalent experience
Minimum four (4) years’ relevant experience in a high-volume, detail-oriented, front line service environment
Experience within an accommodated test and exam service required
Experience with academic and exam systems, including Quercus, Crowdmark, ProctorU, CIS, and ROSI
Experience with adaptive technology
Experience independently problem-solving technical issues and supporting technology needs
Demonstrated experience in change management
Experience providing orientation to others on work procedures and practices
Knowledge of academic accommodations, and experience working with accommodations and/or accommodated tests and exams
Advanced proficiency in Microsoft Office – Word, Excel (including macros), PowerPoint, Outlook, mail merges, etc.
Highly skilled in oral and written communication
Exceptional customer service and interpersonal skills, including effective negotiation, de-escalation, and conflict resolution
Demonstrated ability to build and maintain positive relationships with key constituents
Demonstrated ability to work independently and solve problems within the scope of the role and escalate as required

Benefits

Comp & perks

Annual step progression
Term appointment from November 2, 2026 to April 21, 2028
Full-Time schedule
Candidates from Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply
Accessibility accommodations during the application and hiring process
Voluntary, confidential Diversity Survey