User Support Specialist

University of Wisconsin-Madison

. Lead, schedule logistics, and secure resources for technology system integrations, compatibility tests, and functionality maintenance .

Posted 10/28/2026full-timeMadison • Wisconsin • United StatesMid-LevelSenior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer-focused technical support, managing endpoint deployment, and troubleshooting complex technology systems. Proficient in coordinating projects and communicating technical concepts effectively to diverse audiences.

Highest-signal resume keywords

Customer-Focused Technical SupportEndpoint Management Tools (SCCM/Configuration Manager, Workspace One)Windows and MacOS SupportNetwork Infrastructure and Information SecurityProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology System IntegrationData TroubleshootingNetwork Connectivity ResolutionApplication Issue ResolutionIdentity and Access ManagementLinux SupportProcurement and InstallationConfiguration and RepairAutomation and ModificationEnd-User Training

Soft Skills

Strong Oral CommunicationStrong Written CommunicationCritical ThinkingProblem Solving

Tools & Technologies

ITSM ToolsHelp Desk Ticketing SoftwareEndpoint Management SystemsSecure Remote Access ServicesA/V Systems

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

Higher EducationHealthcareResearchRegulated Environments

Tech Stack

Tools & technologies

ITSMLinuxMacOS

About the role

Key responsibilities & impact

Lead, schedule logistics, and secure resources for technology system integrations, compatibility tests, and functionality maintenance
Complete procurements, installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Serve as a main point of contact, provide advanced-level information about technology resources, and address user needs
Design, implement, troubleshoot, and resolve complex data, network connectivity, client/server processes, and application issues
Develop and facilitate individual and group end-user trainings
Provide daily support for user endpoints
Consult with faculty and staff on technology solutions
Perform endpoint deployment and life-cycle management
Support Windows, Apple, mobile computing, custom applications, secure remote access services, A/V systems, and endpoint management systems
Work primarily onsite within the hospital campus and occasionally at other buildings on or near the UW campus
Collaborate within the User Support Service Line of the UW School of Medicine and Public Health’s Office of Information Technology

Requirements

What you’ll need

Extensive experience providing customer-focused technical support and investigating in-depth technical solutions
Experience with ITSM tools/help desk ticketing software
Experience using centralized endpoint management tools such as SCCM/Configuration Manager, or Workspace One
Demonstrated knowledge with Windows and MacOS support including deployment, configuration, and troubleshooting
Experience with identity and access management
Knowledge of network infrastructure, information security, and secure access / VPNs
Strong oral and written communication skills, including the ability to communicate technical concepts to a variety of audiences
Ability to think critically and solve complex problems
5+ years experience in a similar role, ideally in higher education, healthcare, research, or other regulated environments
Experience coordinating projects including tasks such as tracking completion, following up with project partners, and communicating with those impacted by the project
Knowledge of Linux distributions and support
Associate's degree preferred
Cover letter required
Resume required
Continuous eligibility to work in the United States without employer sponsorship
Ability to provide proof of work authorization and eligibility to work
Employment may require a criminal background check
References may be requested from final candidates

Benefits

Comp & perks

Generous vacation, holidays, and sick leave
Competitive insurances and savings accounts
Retirement benefits