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Unum UK

AVP, CX Capabilities – Operations Enablement

Unum UK

. Lead integration, advancement, and optimization of capabilities, technology, processes, and ways of working across the CXO organization .

Posted 11/9/2026full-timeUnited StatesLead💰 $114,100 - $215,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer experience and marketing operations, with a strong focus on integrating technology and processes to drive measurable business outcomes. Proven ability to develop high-performing teams and implement agile methodologies for continuous improvement.

Highest-signal resume keywords
Customer Experience LeadershipAgile Methodologies ImplementationCRM and CMS ExpertiseOperations ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Process ManagementMarketing AutomationDigital Advertising TechnologiesPerformance TrackingWorkflow OptimizationData GovernanceCapability IntegrationAI-Enabled TechnologiesAnalyticsEmail Marketing Tools
Soft Skills
Effective CommunicationTeam LeadershipCollaborationTrust BuildingPresentation Skills
Tools & Technologies
CRM PlatformsCMS PlatformsMarketing Automation ToolsDigital PropertiesAgile Tools
Certifications & Qualifications
Bachelor's DegreeMBA Preferred
Industry Keywords
Customer ExperienceMarketing OperationsCross-Functional ExecutionContinuous ImprovementChange Programs

About the role

Key responsibilities & impact
  • Lead integration, advancement, and optimization of capabilities, technology, processes, and ways of working across the CXO organization
  • Translate capabilities into measurable business outcomes, including growth and persistency
  • Develop and govern an integrated, multi-year roadmap for CX capabilities, technology, and operations
  • Advance and optimize the CX technology ecosystem, including digital properties, marketing automation, CMS platforms, CRM integrations, analytics, and AI-enabled capabilities
  • Partner with IT and enterprise functions to clarify ownership and avoid duplication
  • Evaluate and leverage emerging technologies, including AI, automation, and personalization
  • Design and evolve operating frameworks, agile practices, planning rhythms, and process standards
  • Lead process engineering and continuous improvement initiatives
  • Lead change and adoption of new capabilities, technologies, and processes through role clarity, communications, training, support models, and workflow integration
  • Create an integrated system across marketing, customer experience, sales enablement, analytics, and technology
  • Establish governance, decision rights, standards, and boundaries for data and capability integration
  • Build, develop, and lead high-performing capability and process teams
  • Foster accountability, experimentation, adaptability, collaboration, and continuous learning

Requirements

What you’ll need
  • Bachelor’s degree required; MBA preferred
  • Minimum 10 years of experience leading customer experience, marketing operations, digital capabilities, agile delivery, or process management functions
  • Demonstrated success managing people, operations, and cross-functional execution
  • Deep understanding of CRM, CMS, marketing automation, email marketing tools, and digital advertising technologies
  • Familiarity with agile methodologies and experience embedding agile practices in business teams
  • Strong operations management experience, including planning, prioritization, governance, resource coordination, workflow optimization, performance tracking, and continuous improvement
  • Proven ability to lead, coach, and develop high-performing teams
  • Understanding of how technology, software, and platforms propel Customer Experience and Marketing
  • Proven track record delivering business-focused results through partnerships with the DTO organization
  • Deep knowledge of CXO and Marketing platforms, vendors, measurement, content creation, media, technology, and UX
  • Ability to generate trust, influence, communicate effectively, and build alliances across business functions
  • Excellent presentation skills
  • Ability to synthesize information on milestones, success criteria, and risks
  • Experience with people change programs and information technology
  • Excellent leadership and staff management skills

Benefits

Comp & perks
  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO (including paid time to volunteer!)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
  • Healthcare benefits (health, vision, dental)
  • Insurance benefits (short & long-term disability)
  • Paid time off
  • 401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not