Unum UK

Full-stack Engineer

• Serve as the technical lead for the enterprise ServiceNow CMDB, driving architecture, governance, and continuous improvement
• Lead CMDB modernization efforts, including CSDM 5 alignment, data quality initiatives, and CMDB adoption
• Design, develop, and maintain ServiceNow CMDB solutions, CI models, and relationship mappings
• Lead ITOM Discovery and Service Mapping activities, including MID Server management, discovery tuning, troubleshooting, and optimization
• Design and support integrations between ServiceNow and enterprise platforms, including Workday, AWS, MuleSoft, Dynatrace, Tenable, monitoring tools, and other strategic systems
• Support integration of CMDB data with Application Portfolio Management (APM) and Technology Business Management (TBM) platforms
• Develop ServiceNow automations, workflows, configurations, custom applications, and platform enhancements
• Partner with infrastructure, security, cloud, architecture, and application teams to establish a trusted system of record for enterprise technology services
• Ensure solutions are scalable, secure, and aligned with enterprise architecture standards and best practices
• Provide technical leadership, mentorship, code reviews, and guidance to engineers across the team
• Participate in Agile planning, estimation, solution design, testing, and continuous improvement activities

Senior Software Engineer – ServiceNow

Manager

• Lead professional-level employees and/or direct reports responsible for managing claims in a multi-disciplined environment
• Implement strategic direction and guide direct reports in tactical management and initiative delivery
• Support complex strategic, transformational, and growth projects
• Lead cross-product, cross-brand, cross-functional, and digital transformation initiatives
• Deliver best-in-class customer experience for voluntary benefits
• Manage leaders and/or individual contributors across multiple lines of business, products, and/or brands
• Manage team selection, training, resource capacity, job design, career development, coaching, and performance management
• Build leadership capabilities throughout the organization
• Ensure accurate claims adjudication according to contract/plan provisions, procedures, state regulations, and risk management practices
• Perform file reviews and approve payments according to claim manual/practice protocols
• Partner with business leaders, project managers, and subject matter experts to identify opportunities and build solutions
• Monitor spending and identify operational efficiency opportunities
• Monitor results and trends, address profitability concerns, and recommend solutions
• Implement customer service, productivity, and quality enhancements
• Champion customer-centric culture, operational excellence, process management, and efficiency
• Track, measure, report, and evaluate external partner performance
• Collaborate with external partners on training, workflow changes, and implementation
• Ensure external partner compliance with company and department policies
• Support sales through RFPs, customer finalist presentations, broker education and training, and sales/marketing materials
• Serve as backup for Director/VP during absences
• Perform other duties as assigned

Manager, Voluntary Benefits Claims

Consultant

• Support Colonial Life’s enrollment technology strategies through implementation, support, and service at the system and case level
• Partner with business areas and customers on case implementation, case management, and issue resolution
• Serve as an enrollment technology resource and point of contact for internal and external business partners during implementations
• Manage multiple high-profile, high-risk, complex case-level enrollment technologies
• Consult and provide technical support for enrollment technology strategies
• Prevent, identify, and correct case-level third-party enrollment technology escalations in partnership with IT
• Update departmental tracking and reporting systems
• Anticipate the needs of third-party enrollment technology vendors
• Develop methods for effective data exchange for large, complex enrollment files
• Represent the team on cross-functional projects and initiatives as a subject matter expert
• Support enrollment technology strategies, system enhancements, testing, and problem solving to improve customer experience and team effectiveness
• Meet or exceed departmental and organizational goals and metrics
• Perform other duties as assigned

Third Party Enrollment Technology Consultant

• Act as the central point for resource requests across change programmes and projects
• Partner with Programme Managers, Delivery Managers, Portfolio Leads and functional leaders to understand current and future requirements
• Create and maintain rolling 3, 6 and 12-month capacity plans, identifying constraints, skills gaps and recruitment needs
• Align resources to agreed business priorities and support the resolution of competing demands
• Monitor utilisation and recommend changes where teams or individuals are under or over-allocated
• Provide resource impact assessments for new initiatives and changes in priority
• Produce clear dashboards, forecasts and management information for senior stakeholders
• Maintain accurate portfolio resource data and develop meaningful measures of efficiency and delivery performance
• Establish consistent resource management standards, processes and ways of working
• Drive continuous improvement and the adoption of effective planning tools and methodologies

Resource Planning Manager

• Provide strategic leadership to business partners across Unum Group
• Direct activities and influence business decisions and outcomes
• Manage and develop highly technical tax staff
• Develop, implement, and enforce tax policies and procedures
• Lead financial analysis supporting business decisions
• Build cross-functional partnerships across the global enterprise
• Lead change management and transformation initiatives
• Coach and mentor team members and build organizational bench strength
• Lead day-to-day corporate income tax staff activities
• Manage hiring, performance management, talent development, and compensation decisions
• Support quarterly and annual tax accounting and reporting
• Lead income tax expense forecasting for financial plans and forecasts
• Partner with finance, business planning, and business lines on US GAAP and statutory tax forecasting
• Provide tax insights, guidance, strategy, and training to internal and external customers
• Develop tax technology strategies and a tax technology roadmap
• Partner with IT and Finance on accounting system procedures and tax-rule compliance
• Research, monitor, and interpret federal and state income tax statutes and legislative activity
• Advise tax management and staff on federal and state taxation developments
• Explain and defend the Company’s tax positions to executives, auditors, and regulators
• Develop strategies to maximize tax deductions for Unum subsidiaries
• Mitigate and document tax risks and Sarbanes-Oxley tax controls
• Lead or support IRS audits of federal consolidated income tax returns

AVP, Corporate Tax

• Lead, coach, and develop a team of technology professionals
• Foster an engaged, high-performing, and inclusive team culture
• Provide direct people leadership, including performance management, career development, coaching, mentoring, and succession planning
• Drive successful delivery of technology solutions and services aligned with business priorities and organizational objectives
• Partner with Product Owners, business stakeholders, and technology leadership to maintain a healthy and prioritized delivery backlog
• Identify, manage, and resolve project risks, operational blockers, resource constraints, and system dependencies
• Support Agile delivery practices and continuously improve planning, execution, quality, and predictability
• Ensure sound engineering and delivery practices, including testing, quality assurance, continuous integration, deployment standards, and technical governance
• Monitor delivery performance metrics and implement improvements to increase team effectiveness and business outcomes
• Facilitate collaboration across technology and business teams for strategic initiatives
• Identify team skills gaps and develop capability-building plans through hiring, coaching, mentoring, and cross-training
• Champion continuous improvement and organizational agility while helping teams navigate change
• Maintain awareness of emerging technologies, industry trends, and delivery practices
• Build and sustain a self-organizing, empowered team environment focused on accountability, innovation, and customer value

Technology Delivery Manager

• Manage a portfolio of early-stage startups participating in The Foundry
• Advise founders on priorities, milestones, growth, and enterprise readiness
• Understand each startup’s business model, product, customer needs, and growth challenges
• Provide guidance and coaching to strengthen startup offerings and strategy
• Connect startups with subject matter experts, mentors, advisors, and internal stakeholders
• Conduct market, industry, and competitive research
• Facilitate portfolio reviews and stakeholder engagement sessions
• Partner with internal teams to help startups understand strategy, demand, and enterprise requirements
• Track startup milestones, risks, growth opportunities, and enterprise readiness through a structured portfolio management framework
• Support startup sourcing, evaluation, and onboarding
• Perform other duties as assigned

Compliance

• Ensure all aspects of the regulatory team function efficiently
• Provide direction on all aspects of the regulatory organization
• Interact with government authorities, senior company management, sales and field personnel, and internal and external legal and technical resources
• Prioritize, sequence, and allocate resources toward company goals while maintaining regulatory compliance
• Maintain a high-level view of organizational accountabilities and drive process improvements
• Manage technical and professional staff supporting regulatory-team functions
• Partner with senior management and business areas on product and rate designs, development, regulatory filings, negotiations, approvals, ongoing compliance, Market Conduct exams, complaint processes, project timelines, Non-Standard processes, reporting, and implementation support
• Represent the company and team at industry meetings
• Establish productive partnerships with business partners and state and federal regulatory agency personnel
• Represent the regulatory team in decision-making processes
• Manage competing priorities

Director, Product Compliance

• Provide expert medical analysis of claims files or underwriting applications across Unum US product lines
• Provide high quality, timely, and efficient medical consultative services to the Benefits Center
• Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis
• Partner or consult with fellow medical consultants to complete a whole person analysis
• Apply medical knowledge to determine functional capacity through assessment of medical and other data related to impairment
• Assess accuracy of diagnoses, treatment plans, duration guidelines, and prognosis
• Provide relevant medical education and knowledge to others
• Perform telephone contacts with insureds' healthcare providers to gather medical information and better understand claimant functional abilities
• Make timely and appropriate referrals for second opinion reviews
• Manage and complete high volumes of assigned work while maintaining good turnaround times
• Focus on team and group work volumes to support organizational success
• Receive feedback and follow through with appropriate behaviors and actions
• Perform other duties as assigned

Medical Consultant – Psychiatrist

• Provide expert medical analysis of claims files or underwriting applications across Unum US product lines
• Provide high quality, timely, and efficient medical consultative services to the Benefits Center
• Provide timely, clear medical direction and opinions to team partners, with reasoned forensic analysis
• Partner and consult with fellow medical consultants to complete whole person analysis
• Assess medical and other data to determine functional capacity, diagnosis accuracy, treatment plans, duration guidelines and prognosis
• Provide relevant medical education and knowledge to others
• Contact insureds’ healthcare providers by telephone to gather medical information and understand claimants’ functional abilities
• Make timely referrals for second opinion reviews when appropriate or required
• Manage and complete high volumes of assigned work while maintaining turnaround times
• Monitor team/group work volumes to support organizational success
• Receive feedback and follow through with appropriate actions
• Perform other duties as assigned
• Interact regularly with business partners, healthcare providers and specialized resources

Medical Consultant

• Provide timely, clear medical direction and opinions to team partners
• Conduct reasoned forensic analysis to support medical opinions
• Partner with fellow medical consultants to complete whole-person analyses
• Assess medical and other data to determine functional capacity, diagnosis accuracy, treatment plans, duration guidelines, and prognosis
• Provide relevant medical education in terms appropriate for the intended audience
• Contact insureds’ healthcare providers by telephone to gather medical information and understand claimants’ functional abilities
• Make timely referrals for second-opinion reviews when appropriate or required
• Manage and complete high volumes of assigned work while maintaining good turnaround times
• Support team and group work volumes
• Receive feedback and follow through with appropriate actions
• Review and evaluate clinical documentation for disability claims
• Provide expert medical analysis of claims files or underwriting applications across Unum US product lines
• Interact regularly with business partners, healthcare providers, and specialized resources
• Perform other duties as assigned

Data Analyst

• Define the team’s analytics strategy in partnership with organizational leadership
• Define tools, methodologies, staff mix and project priorities for the department
• Develop and implement best practices for data and analytics projects
• Drive business stakeholder buy-in for operational and analytical data consumption
• Recruit, train, manage performance, coach, develop and retain staff
• Build bench strength and retain and motivate high performers
• Oversee construction of predictive models, data pipelines and analytics workflows
• Contribute meaningfully to development of data and analytics assets as needed
• Translate business needs into technical plans, identify available data, communicate findings and results, and develop implementation strategies
• Provide consulting support regarding corporate policies, procedures, controls and compliance
• Apply current and emerging analysis methods and data tooling to recommend continuous improvement opportunities
• Identify internal and external data sources, construct analytical databases and develop data pipelines to enhance business performance
• Discuss data transformation, integration and reporting requirements with technical and non-technical audiences
• Oversee mentoring and training on statistical methods, tools and data asset development
• Perform other related duties as assigned

Director, Data Analytics

Underwriter

• Consult with sales and service partners to provide products and plan options that meet customer needs
• Evaluate and select risk for profitable acquisition of new cases and retention of in-force cases
• Conduct risk assessments to ensure business guidelines, target profit and metrics are met
• Identify and analyze risk trends and recommend responses
• Contribute to policies and procedures supporting product development initiatives
• Demonstrate mastery of the company’s product portfolio, sales, implementation and enrollment processes, and marketplace influences
• Deliver accurate and timely service while maintaining internal and external partner relationships
• Serve as a technical resource for junior underwriters and provide developmental feedback
• Mentor and coach underwriters and provide management input regarding mentee performance
• Lead and influence organizational change to drive profitable results

VB Underwriting Consultant

Data Scientist

• Support development of proof-of-concept applications
• Build and deploy machine learning and generative AI solutions
• Partner with enterprise stakeholders to turn complex business problems into actionable insights
• Design, develop, and execute analytical solutions using optimization, simulation, machine learning, generative AI, and statistical modeling
• Construct predictive models for explanation, forecasting, risk identification, segmentation, and clustering
• Evaluate alternative approaches and select appropriate modeling techniques
• Integrate and transform large volumes of data from DB2, SQL Server, Teradata, APIs, and other sources
• Build modeling-ready datasets using validation, reconciliation, feature engineering, and aggregation
• Write complex SQL queries involving multi-table joins, data exploration, and troubleshooting
• Develop logical data models and lead conversations with external data providers
• Build automated analytics pipelines using scripting, APIs, DevOps practices, and cloud platforms
• Partner with engineering and IT teams to scale solutions, automate workflows, and integrate models into business processes
• Operationalize AI/ML solutions in production environments
• Develop and deliver visualizations tailored to various audiences
• Interpret results and communicate actionable insights to senior leaders and business partners
• Translate technical work into business-friendly recommendations
• Coach, mentor, and develop associate or junior data scientists
• Collaborate with product owners, engineers, data architects, and business partners
• Manage multiple projects and guide less experienced team members
• Conduct independent R&D and prototype innovative approaches for high-visibility business problems
• Stay current on statistical methods, machine learning advancements, and generative AI tools

Data Scientist II – Gen AI, Python, AWS, SQL

Client Partner

• Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives
• Develop and implement customized national service strategies for assigned cases
• Drive growth and retention through strategic customer relationship management
• Improve block profitability, participation, and case and premium persistency
• Support permanent and temporary national case assignments for field partners
• Facilitate special initiatives and projects and act as liaison for field partners
• Coordinate resources and concentrated efforts to meet client needs
• Develop actions through risk, health and productivity analysis, and claim consultation
• Use Unum services and solutions to recommend actions, resolve issues, and identify solutions
• Ensure accurate new-business implementation and coordinate with Home Office functional areas
• Hold Home Office, third-party, and technology partners accountable for issue resolution and implementation planning
• Own account-management strategy for assigned national business
• Develop and implement customized strategic business plans for each client
• Execute renewal conditioning and prepare pre-renewal face-to-face visits using claim trend analysis and Integrated Disability Management models
• Partner with Sales Consultants on annual renewals, including claim trend, underwriting, and return-to-work analysis
• Develop enrollment and re-enrollment strategies to maximize employee marketing of Unum benefits
• Provide subject-matter leadership and develop broker, consultant, third-party firm, benefits administration, and exchange relationships
• Consult with clients on Unum solutions and health-management strategies
• Identify new-business opportunities and achieve assigned block-growth objectives
• Advise employers on administrative and enhanced service offerings
• Attend customer site visits in Portland, Chattanooga, or Glendale
• Conduct frequent proactive face-to-face customer meetings
• Train Home Office and field partners on National Client Management strategies and initiatives

Senior Software Engineer – ServiceNow

Manager, Voluntary Benefits Claims

Third Party Enrollment Technology Consultant

Resource Planning Manager

AVP, Corporate Tax

Technology Delivery Manager

Consultant

Director, Product Compliance

Medical Consultant – Psychiatrist

Medical Consultant

Medical Consultant

Director, Data Analytics

VB Underwriting Consultant

Data Scientist II – Gen AI, Python, AWS, SQL

National Client Manager