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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective claims administration capabilities, with a focus on process improvement and compliance with regulatory standards. Proficient in managing high workloads while maintaining attention to detail and ensuring customer satisfaction.
Highest-signal resume keywords
Claims AdministrationCustomer Service ExperienceProcess ImprovementMicrosoft ApplicationsInformation Security Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData AmendmentsMedical Fee ProcessingRehabilitation ReferralsNumeracyLiteracyInformation InterpretationManagement PlansAssessment CoordinationAttention to Detail
Soft Skills
Customer Focused ApproachConflict ManagementFeedback MonitoringPrioritizationCommunication
Industry Keywords
Unum Code of ConductConduct RiskTreating Customers FairlyConsumer DutyRisk ManagementSolvency II Systems of Governance
About the role
Key responsibilities & impact- Provide customer service to internal and external customers and key stakeholders across Claims Administration
- Complete claims administration tasks, including registrations, medical fee processing, claim packs, letters, information requests, data amendments, post and enquiry indexing, orphan work items, group mailboxes, and filter sheets
- Manage Broker and customer calls through the Group telephone line
- Action ad-hoc customer requests and out-of-hours voicemails
- Process rehabilitation referrals and coordinate group workshop and specialist assessment referrals
- Administer Total and Permanent and Extended Duration Long-Term Claim blocks
- Investigate claims, assess ongoing liability and continued validity using medical knowledge and policy documentation
- Obtain necessary information, set management plans, and submit cases for roundtable review and assessment
- Manage customer expectations, monitor feedback, and address issues
- Manage conflicting demands and prioritise actions
- Identify process improvements supporting cost efficiency, customer experience, and team productivity
- Protect Unum information and report suspected information-security control weaknesses
- Live Unum Leadership Expectations and values
Requirements
What you’ll need- Experience of administration processes
- Experience within a customer service environment
- Strong customer focused approach
- Experience of managing high workloads
- Ability to interpret information and make appropriate recommendations / take appropriate action
- Good working knowledge of Microsoft Applications
- Excellent attention to Detail
- Good numeracy and literacy
- Must comply with Unum’s Code of Conduct and Company Policies and Procedures
- Must follow applicable Information Security policies and procedures
- Must understand Conduct Risk, Treating Customers Fairly, Consumer Duty, Risk Management and Solvency II Systems of Governance
Benefits
Comp & perks- Disability Confident Scheme interview offer for applicants who meet the essential criteria and opt in
- Reasonable accommodation during the application or recruiting process
- Workplace support to progress and grow
- Inclusive workplace commitment