Client Success Manager

Unum UK

. Manage all aspects of assigned Client Success teams and balance work volumes .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $75,500 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and project management capabilities while effectively managing client expectations and enhancing service delivery. Possesses a solid understanding of client needs, financial impacts, and operational processes to drive productivity improvements.

Highest-signal resume keywords

Client Services ExperienceProject Management SkillsTeam Building and CollaborationStrong Communication SkillsAnalytical and Technical Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementWorkflow DevelopmentBudget AdministrationData AnalysisService Level UnderstandingUnum Products KnowledgeContract Impact AnalysisChange ManagementTraining CoordinationResource Allocation

Soft Skills

Creative Problem SolvingCritical ThinkingNegotiation SkillsCollaborationStress Management

Industry Keywords

Employee BenefitsHR AdministrationClient SuccessService Delivery OrientationOperational Excellence

About the role

Key responsibilities & impact

Manage all aspects of assigned Client Success teams and balance work volumes
Lead hiring, training, resource allocation, job design, people development, and performance management
Build technical and leadership skills and provide real-time performance feedback
Lead change in a fast-paced environment to ensure exceptional customer experience
Develop and implement productivity improvements and client service enhancements through workflow and technology-based processes
Lead and coordinate operational-area project teams and balance multiple time-sensitive projects
Ensure quality, audit, and control standards through effective standards, policies, education, and training programs
Develop workflows to meet specialized needs and maintain service and financial levels
Manage internal and external client expectations through project planning and corporate partnerships
Coordinate training, staffing, and system changes based on project plans
Serve as key contact for field and internal partners
Manage escalations from partner areas and clients and drive resolution
Build collaborative relationships with internal clients
Provide finalist meeting support
Track and report metrics to management
Participate in or lead cross-functional projects
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent with relevant business experiences
6+ years of experience in client services, employee benefits, HR administration, or related IT development
Demonstrated experience in motivation, team building and collaboration
Highly analytical and technical orientation
Creative problem solving and critical thinking skills
Strong technical skills and understanding of the life cycle and client needs/processes
Strong understanding of service needs and financial impact to service levels
Excellent understanding of Unum products and contract impacts on risk, state filing, customization, and benefits administration
Understanding of budget and salary administration processes and their impact on productivity, morale, and service levels
Ability to perform under stress in emergency or urgent situations
Strong communication/presentation skills
Strong project management, leadership, and organization skills
Strong negotiation skills and ability to work directly with sales, service, and clients
Exceptional service delivery orientation
Ability to use sound judgment and discretion regarding confidential information
Strong data orientation
May require occasional travel

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits (health, vision, dental)
Insurance benefits (short & long-term disability)
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not
Occasional travel may be required