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Unum UK

Financial Services Representative – Trainee

Unum UK

. Analyze claim file content and obtain financial and benefit information to determine appropriate action .

Posted 11/4/2026full-timeUnited StatesEntry Level💰 $36,000 - $68,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and attention to detail in managing claim files and financial recoveries. Exhibits excellent communication and negotiation abilities while providing high-quality customer service in a collaborative environment.

Highest-signal resume keywords
Claim AnalysisFinancial RecoveryCustomer ServiceNegotiation SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Mathematical AbilityClaim Systems KnowledgeBASNaviLinkDocument Coding
Soft Skills
Time ManagementCollaborationSelf-MotivationAdaptabilityConflict Management
Industry Keywords
LTD ClaimsSTD ClaimsBenefit OverpaymentsCustomer RelationshipsClaim Caseload Management

About the role

Key responsibilities & impact
  • Analyze claim file content and obtain financial and benefit information to determine appropriate action
  • Communicate with customers and manage limited-complexity claim caseloads
  • Calculate and recover benefit overpayments on LTD and STD claims across multiple products and systems
  • Progressively handle higher claim volumes and more complex claims with increasing independence
  • Negotiate and bind the Company regarding decisions to pursue overpayments within role authority
  • Document and code Financial Recovery Unit actions in claim and legacy systems
  • Build professional relationships with claimants and employers and provide prompt, accurate, courteous customer service
  • Participate in personal development activities and activities supporting Unum Values
  • Participate in special projects and administrative team assignments

Requirements

What you’ll need
  • College degree preferred or equivalent work experience
  • Computer literacy and/or working knowledge of claim systems, including BAS and NaviLink
  • Strong mathematical ability
  • Strong commitment to customer service, empathy, and high work quality
  • Efficient time management and ability to prioritize in changing environments
  • Ability to work collaboratively
  • Self-motivation in a goal-oriented environment
  • Positive adaptability to change
  • Solid negotiation skills
  • Strong analytical skills with attention to detail
  • Highly developed written and verbal communication skills
  • Ability to manage conflict effectively and professionally
  • Meet standards defined in the Talent Management framework

Benefits

Comp & perks
  • Award-winning culture
  • Inclusion and diversity as a priority
  • Performance Based Incentive Plans
  • Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
  • Generous PTO, including paid time to volunteer
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments
  • Healthcare benefits
  • Insurance benefits
  • 401(k) retirement plan with employer match up to 5% and additional 4.5% contribution whether you contribute or not