HR Specialist

Unum UK

. Provide Tier 2 HR Service Delivery case management support for complex employee and manager inquiries across the hire-to-retire lifecycle .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $45,600 - $86,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Service Delivery, case management, and employee lifecycle processes while ensuring compliance with HR policies and regulations. Proficient in analyzing data to improve operational efficiencies and enhance employee experiences.

Highest-signal resume keywords

HR Service DeliveryCase ManagementEmployee Lifecycle ManagementProblem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Industry KnowledgeComplex HR Process ManagementSelection ExperienceData AnalysisProcess Improvement

Soft Skills

Strong Consulting SkillsExcellent Communication SkillsMultitasking AbilityPressure Management

Tools & Technologies

WorkdayServiceNow

Industry Keywords

HR PoliciesFederal RegulationsState RegulationsLocal LawsEmployee Experience

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide Tier 2 HR Service Delivery case management support for complex employee and manager inquiries across the hire-to-retire lifecycle
Independently triage and resolve complex cases, provide status updates, and maintain accurate documentation
Escalate inquiries to HR Tier 3/COE when applicable
Apply HR resources, business processes, standard operating procedures, policies, programs, and regulations to resolve inquiries
Collaborate across functions for alignment, knowledge sharing, employee experience improvements, and operational efficiencies
Conduct interview reviews, assessment evaluations, application and paper screenings, and duplicate reviews for customer-facing roles
Meet recruiting selection goals
Deliver a positive, professional, customer-oriented experience
Analyze case management data, identify trends and risks, and recommend increased adoption of self-service channels
Improve end-user content, policies, programs, and procedures
Review and reconcile pay-impacting output and coordinate pay-related adjustments with stakeholders and vendors
Document internal operating procedures
Participate in systems testing and demonstrate change agility
Serve as a training resource for the Tier 1 case management team
Maintain confidentiality, data integrity, validity, accuracy, and timely HR system entry
Educate employees and managers about HR resources and self-service tools
Perform other related duties as assigned

Requirements

What you’ll need

3–5+ years’ experience in HR or equivalent relevant experience
1+ years of successful selection experience preferred
Knowledge of HR industry terminology, technology, research, and practice
Knowledge of HR operating environments, issues, trends, federal, state, and local laws and regulations, and applicable software
Prior HR help desk experience is a plus
Strong consulting skills
Experience managing complex HR processes and developing scalable solutions
Strong problem-solving skills
Excellent verbal and written communication skills
Knowledge of and ability to adhere to and update HR policies, procedures, and practices
Ability to continuously improve processes and deliver against agreed objectives/service levels
Multitasking experience in a fast-paced, detailed work environment
Experience handling employee lifecycle events such as benefits, payroll, and leaves of absence
Ability to handle pressure and competing priorities
Ability to handle HR information confidentially and professionally
Strong computer skills, including Microsoft Office applications
Ability to develop proficiency in Workday and ServiceNow
Undergraduate degree preferred

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including health, vision, dental, short- and long-term disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits
Insurance benefits
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not