Manager, Absence Operations

Unum UK

. Lead and manage a team of specialists, including hiring, performance management, retention, and development .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,500 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading service-oriented teams, driving performance improvements, and managing complex absence services while ensuring compliance with regulations and organizational standards. Strong ability to foster a learning environment and build effective relationships with stakeholders.

Highest-signal resume keywords

Team LeadershipAbsence ManagementPerformance ImprovementStrategic Project SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Absence Management ExperiencePerformance ManagementRoot-Cause AnalysisBudget ManagementCase ManagementOperational Performance MonitoringService Level ManagementTrend AnalysisChange ImplementationProduct Knowledge

Soft Skills

CoachingConflict ResolutionCritical ThinkingProblem-SolvingInfluencing Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Service OrientationOperational EscalationsClient DiscussionsPerformance MetricsConfidentiality

About the role

Key responsibilities & impact

Lead and manage a team of specialists, including hiring, performance management, retention, and development
Build a high-performing, learning-focused environment through coaching, training, and professional growth
Deliver consistent absence services meeting or exceeding service levels and goals for accuracy and timeliness
Support complex strategic, transformational, and growth projects
Act as a service leader in operational escalations, client discussions, and field partner interactions
Set expectations, involve team members in goal setting and work planning, and address performance issues
Ensure fair and objective case management in accordance with plan provisions, state regulations, procedures, and Unum claims philosophy
Monitor operational performance through trend and reporting reviews, root-cause analysis, and recommendations to the Director
Drive account de-escalation and resolution with Director/AVP leadership
Maintain relationships with field and upstream/downstream partner teams
Identify and implement productivity, quality, and service improvements
Manage to budget and support operating effectiveness through information sharing and change implementation
Support customer relationships related to claim and leave service experience
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent experience required
5+ years of technical absence management experience preferred
Prior experience leading a service oriented team preferred
Possess or be willing to gain a solid understanding of all relevant products and services
Proven ability to drive performance, service, and productivity improvements
Ability to set direction, monitor results, build followership and lead through change
Strong influencing skills and ability to build alignment and resolve conflict
Strong critical thinking and problem-solving skills
Solid understanding of key business metrics and trends
High integrity, sound judgment, and commitment to confidentiality
Excellent written and verbal communication skills

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits (health, vision, dental)
Insurance benefits (short & long-term disability)
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not