Manager, Voluntary Benefits Claims

Unum UK

. Lead professional-level employees and/or direct reports responsible for managing claims in a multi-disciplined environment .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,500 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership capabilities in managing teams and driving strategic initiatives while ensuring compliance with claims adjudication and risk management practices. Proven ability to enhance customer experience and operational efficiency through effective project management and change management principles.

Highest-signal resume keywords

Leadership SkillsChange ManagementClaims ExperienceProject ManagementCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjudicationRisk ManagementProject ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

Communication SkillsRelationship BuildingInfluencing SkillsCoaching SkillsTime Management

Certifications & Qualifications

Related Professional Designations

Industry Keywords

Employee BenefitsVoluntary BenefitsOperational ExcellenceCustomer-Centric CulturePerformance Management

About the role

Key responsibilities & impact

Lead professional-level employees and/or direct reports responsible for managing claims in a multi-disciplined environment
Implement strategic direction and guide direct reports in tactical management and initiative delivery
Support complex strategic, transformational, and growth projects
Lead cross-product, cross-brand, cross-functional, and digital transformation initiatives
Deliver best-in-class customer experience for voluntary benefits
Manage leaders and/or individual contributors across multiple lines of business, products, and/or brands
Manage team selection, training, resource capacity, job design, career development, coaching, and performance management
Build leadership capabilities throughout the organization
Ensure accurate claims adjudication according to contract/plan provisions, procedures, state regulations, and risk management practices
Perform file reviews and approve payments according to claim manual/practice protocols
Partner with business leaders, project managers, and subject matter experts to identify opportunities and build solutions
Monitor spending and identify operational efficiency opportunities
Monitor results and trends, address profitability concerns, and recommend solutions
Implement customer service, productivity, and quality enhancements
Champion customer-centric culture, operational excellence, process management, and efficiency
Track, measure, report, and evaluate external partner performance
Collaborate with external partners on training, workflow changes, and implementation
Ensure external partner compliance with company and department policies
Support sales through RFPs, customer finalist presentations, broker education and training, and sales/marketing materials
Serve as backup for Director/VP during absences
Perform other duties as assigned

Requirements

What you’ll need

College degree preferred plus 5-7 years of increasingly responsible management experience
Proven strong leadership skills, including guiding others in setting direction, monitoring performance, and communicating changes
Ability to excel in a fast-paced, changing, dynamic environment using change management practices
Excellent relationship and communication skills with ability to influence, motivate, and collaborate across all levels and geographic markets
Significant customer service orientation focused on continuous improvement
Excellent analytical, problem-solving, time-management, and decision-making skills
Experience and knowledge of change management principles
Ability to identify opportunities and implement solutions
Ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations
Proven track record of developing others
Ability to travel approximately 20%
Project management skills preferred
Risk management experience preferred
Related professional designations preferred
Claims experience, both product and system, preferred
Knowledge of employee and voluntary benefits industry preferred
Existing remote workers are eligible to apply