National Client Manager

Unum UK

. Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $89,900 - $169,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic customer relationship management, with a focus on consultative selling and account management within the employee benefits and insurance industry. Capable of developing customized service strategies and executing business plans to drive growth and retention.

Highest-signal resume keywords

Employee Benefits Industry ExperienceConsultative Relationship ManagementStrategic Business PlanningCritical Thinking and Data AnalysisLeadership and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AnalysisClaim ConsultationRenewal ConditioningEnrollment StrategiesUnderwriting ConceptsFinancial AcumenData AnalysisProduct Portfolio KnowledgeSales Strategy DevelopmentImplementation Planning

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsProblem-Solving SkillsTime Management

Certifications & Qualifications

Proper Licensing and Appointing

Industry Keywords

Consultative SellingClient ManagementHealth Management StrategiesBroker RelationshipsThird-Party Firm CollaborationBenefits AdministrationStrategic Re-EnrollmentCustomer Site VisitsAccount Management StrategyNational Client Management

About the role

Key responsibilities & impact

Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives
Develop and implement customized service strategies for assigned national cases
Drive growth and retention through strategic customer relationship management
Improve block profitability, participation, and case and premium persistency
Assist field partners with permanent and temporary national assignments
Facilitate special initiatives and projects and act as liaison for field partners
Lead resources and coordinate efforts to meet client needs
Develop actions through risk and H&P analysis and claim consultation
Recommend actions, resolve issues, and identify solutions using Unum services and solutions
Assure complete and accurate implementation of new business
Partner with Home Office functional areas on implementation
Delegate and set expectations with customer business teams
Hold Home Office, third parties, and technology partners accountable for issue resolution and implementation planning
Own account management strategy for an assigned national block of business
Develop and implement customized strategic business plans for each client
Execute renewal conditioning and prepare pre-renewal face-to-face visits
Partner with Sales Consultants on annual renewals and present renewal data
Develop enrollment and re-enrollment strategies to market Unum benefits
Develop broker, consultant, third-party firm, benefits administration, and exchange relationships
Consult with clients on Unum solutions and health management strategies
Identify new business and growth opportunities
Consult with employers on administrative and enhanced service offerings
Attend customer site visits to Portland, Chattanooga, or Glendale
Conduct frequent proactive face-to-face customer meetings
Facilitate ad hoc projects
Train Home Office and field partners on National Client Management strategies or initiatives

Requirements

What you’ll need

Bachelor’s degree preferred
5 to 7 years employee benefits/insurance industry experience preferred
Strong consultative skills; able to think broadly when problem solving and making decisions
Segment/specialty knowledge preferred
Superior relationship building/management, interpersonal, and partnership skills
Presale expertise that can assist in the influence and sale of Unum’s value proposition
Demonstrated success in critical thinking; able to analyze data and make effective recommendations
Excellent communication, presentation, negotiation, persuasion, and conflict management skills
Ability to anticipate needs of clients and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time management and delegation skills
Strong leadership skills and ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Full understanding of and ability to correlate the entire UNUM product portfolio to educate and cross-sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
Ability to travel as needed

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including Health, Vision, Dental, Short & Long-Term Disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits (health, vision, dental)
Insurance benefits (short & long-term disability)
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether you contribute or not