National Client Manager

Unum UK

. Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives .

Posted 9/16/2026full-timePortland • Florida • United StatesMid-LevelSenior💰 $89,900 - $169,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic customer relationship management, with a focus on employee benefits and insurance. Capable of developing customized service strategies and executing business plans to drive growth and retention while ensuring effective communication and collaboration with clients and partners.

Highest-signal resume keywords

Employee Benefits Industry ExperienceConsultative Relationship ManagementData Analysis and Critical ThinkingStrategic Business PlanningLeadership and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRisk ManagementUnderwriting ConceptsStrategic Re-enrollmentClaim Trend AnalysisIntegrated Disability ManagementBusiness AcumenSales Strategy DevelopmentProblem-SolvingClient Consultation

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsConflict ManagementOrganizational Skills

Tools & Technologies

Unum ServicesBenefits Administration SystemsCustomer Relationship Management Software

Certifications & Qualifications

Proper Licensing and Appointing

Industry Keywords

Employee BenefitsInsuranceConsultative SalesClient ManagementHealth Management Strategies

About the role

Key responsibilities & impact

Maintain consultative relationships with complex group, VB, and integrated customers with 2,000 or more lives
Develop and implement customized national service strategies for assigned cases
Drive growth and retention through strategic customer relationship management
Improve block profitability, participation, and case and premium persistency
Support permanent and temporary national case assignments for field partners
Facilitate special initiatives and projects and act as liaison for field partners
Coordinate resources and concentrated efforts to meet client needs
Develop actions through risk, health and productivity analysis, and claim consultation
Use Unum services and solutions to recommend actions, resolve issues, and identify solutions
Ensure accurate new-business implementation and coordinate with Home Office functional areas
Hold Home Office, third-party, and technology partners accountable for issue resolution and implementation planning
Own account-management strategy for assigned national business
Develop and implement customized strategic business plans for each client
Execute renewal conditioning and prepare pre-renewal face-to-face visits using claim trend analysis and Integrated Disability Management models
Partner with Sales Consultants on annual renewals, including claim trend, underwriting, and return-to-work analysis
Develop enrollment and re-enrollment strategies to maximize employee marketing of Unum benefits
Provide subject-matter leadership and develop broker, consultant, third-party firm, benefits administration, and exchange relationships
Consult with clients on Unum solutions and health-management strategies
Identify new-business opportunities and achieve assigned block-growth objectives
Advise employers on administrative and enhanced service offerings
Attend customer site visits in Portland, Chattanooga, or Glendale
Conduct frequent proactive face-to-face customer meetings
Train Home Office and field partners on National Client Management strategies and initiatives

Requirements

What you’ll need

Bachelor’s degree preferred
5 to 7 years of employee benefits/insurance industry experience preferred
Strong consultative skills and broad problem-solving and decision-making ability
Segment/specialty knowledge preferred
Superior relationship building, management, interpersonal, and partnership skills
Presale expertise to influence and sell Unum’s value proposition
Demonstrated critical-thinking ability, data analysis, and effective recommendation skills
Excellent communication, presentation, negotiation, persuasion, and conflict-management skills
Ability to anticipate client needs and educate
Robust strategic re-enrollment expertise
Strong organizational, planning, time-management, and delegation skills
Strong leadership skills and ability and desire to coach and mentor others
Full understanding of underwriting and risk concepts
Ability to correlate the entire Unum product portfolio and cross-sell products/services to brokers/clients
Strong business and financial acumen
Strong computer skills
Proper licensing and appointing must be obtained within 90 days from the date of hire/promotion
Ability to travel as needed

Benefits

Comp & perks

Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package including health, vision, dental, short- and long-term disability
Generous PTO, including paid time to volunteer
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
Healthcare benefits
Insurance benefits
Paid time off
401(k) retirement plan with employer match up to 5% and an additional 4.5% contribution whether or not the employee contributes